- Who can apply?
You are eligible to apply for the Good4you Health Cash Plan if you are aged 16-65 (i.e. not yet 66), a resident of the UK, Jersey or Isle of Man for a minimum of 6 months each year and are not a professional or semi professional sports person.
(Don’t worry when you reach 66, your cover will continue).
- Can I apply for family cover?
Your partner can have cover under his or her own policy. By doing so, as a couple you will have double the benefit allowances to use for your dependent children.
- Can I opt out of the plan if I change my mind?
Yes, you have the right to cancel at any time. Your policy also contains a 14-day cooling off period from the date we accept your application. If you change your mind during this time, providing that you have not made or intend to make a claim, we will refund your full premium.
- Can I increase or decrease my level of cover after I have joined?
Yes, absolutely. The Good4you Health Cash Plan is very flexible. If you wish to change levels, simply call us and we will make the necessary arrangements (this is subject to the terms and conditions of the plan).
- Why do I have to wait 3 or 6 months before I can claim?
Join online and your qualifying periods will be waived, so you can start claiming as soon as your cover starts.
If you apply for cover outside of a special offer we'll ask you to wait a short qualifying period before you can claim on most benefits. You can enjoy some of your benefits such as DoctorLine™ and Health Club Concession straight away.
This is in place to maintain the viability of our products and ensure our policyholders can enjoy affordable health plans, backed by award winning customer service. As a not for profit organisation we re-invest in our products and services, ensuring we offer the very best products on the market.
The length of qualifying period depends upon your level of cover and the benefit you are claiming. See section 4, terms and conditions within the Plan Guide.
- What if I have any pre existing medical conditions - will I be covered?
Pre-existing medical conditions are not covered for any benefit other than for Optical and Dental. For further information, please see section 1, in the full terms and conditions of the Plan Guide.
- When will my premiums start?
This depends upon the date that we register you as a new policyholder. We usually debit premiums on the 7th of the month however you may, if you wish, request an alternative date to suit you. We'll write to you confirming the date of your Direct Debit.
- Where does it tell me exactly what I can and cannot claim for?
The Benefit Rules within the Plan Guide tell you everything there is to know about what you can and cannot claim for under each healthcare benefit. The Benefit Rules also details how you access DoctorLineTM, Best Doctors®, Health Club Concession and 24 Hour Counselling and Advice Line.
- How do I claim?
Claiming is easy - simply receive and pay for your healthcare treatment as normal. Complete a claim form and send it to Westfield Health, together with your receipt or other supporting information. We aim to process 100% of correctly presented claims with four working days and pay the money directly into your bank or building society.
For optical, dental and chiropody benefits, you can even claim online. Just register and sign in to My Westfield.
For further information on how to claim, please refer to section 7, general terms and conditions in the full Plan Guide.
- Can I go to any practitioner for treatment?
In order to help protect the interests of our customers, we do require that you receive diagnosis or treatment from a fully qualified GP, Consultant or Practitioner who is registered with, or a member of, the relevant professional body as specified in the Definitions section within the Plan Guide.
- How do I find out the balances of my benefits?
We want you to make the most out of your cover. That's why My Westfield makes life simple. Here you can either manage or view your account online. Register and log in to My Westfield to claim online for some benefits, change your details, check benefit balances and order claim forms.
Receive your benefit balances by text - simply register for our Text Messaging Service. Further instructions on how to access this service is included in the Plan Guide.
You can also access your account details by calling our friendly Customer Care Team on 0114 250 2000 or emailing us too at firstname.lastname@example.org
- How do I get more claim forms?
Further claim forms can be ordered online from the My Westfield area of this website, by calling our Customer Care Team on 0114 250 2000 or via our Text Messaging Service.
- Can I only claim if I'm ill?
You don't have to be ill to be able to claim. The Good4you Health Cash Plan is here to work harder for you by providing excellent cash payouts and money back for routine check ups and treament. So you don't have to worry about the bill. Your cover also includes a range of services designed to help support your overall health and wellbeing.