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Customer helpline: 0114 250 2000

Opening times: 8am - 6pm. Monday - Friday.

Email: Policyholder enquiries

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GP Telephone Consultation

 

This innovative service provides you and your resident family members, with access to confidential telephone consultations with a fully qualified GP, 24 hours a day - every day.

And because the GP will take into account your personal medical history, the Doctor will in many cases be able to provide a diagnosis of your symptoms and recommend an appropriate course of action.

With your consent a report of the telephone consultation can be forwarded to your GP within 2 working days, if required.

The GP is also on hand should you wish to seek further information about a medical condition or proposed course of treatment, surgical procedures, diseases, injuries or prescription medicine, foreign travel, exercise or nutrition.

There is no limit to the duration of the telephone consultation or number of times that you can use the service.

How do I access this service?

This service is available to Good4you, Advantage, Chamber, Westfield Flex and some Foresight policyholders plus on some other plans, please check your policy if you are not sure. If you would like to arrange a telephone consultation, simply

  • Call the GP Telephone Consultation service on 08456 123 861 from the UK or if calling from overseas on 44 (0) 118 936 5633.
  • An experienced healthcare operator will take your call, requesting:
    - the policyholder's Westfield account number
    - some preliminary information regarding the nature of your enquiry

The Operator will then book an appointment for a GP to call you back, even if you are temporarily outside the UK.

When using this service, please note...
  • For your protection calls will be recorded. Please be assured that all consultations remain confidential.
  • You will only pay the cost of the initial telephone call to book the consultation. However, your network provider may charge for a call received to your mobile telephone while you are overseas.
  • This is not an emergency service. The GP Telephone Consultation service is not intended to replace the personal care offered by your own Doctor and cannot be used to obtain a referral for treatment that can be claimed under the plan.