Westfield Health strengthens commitment to customer services
Westfield Health has become a member of the Institute of Customer Service (ICS) – reflecting the company’s commitment to providing policyholders with outstanding customer care.
With more than 90 years’ experience, Westfield specialises in developing innovative, affordable healthcare plans for individuals and companies, complemented by excellent customer service for its third of a million policyholders.
Julie Gill, Westfield Health Executive Director – Operations, said: “We are delighted to have become a member of the Institute of Customer Service. As a company we are dedicated to providing the best possible service to all of our customers.
“Joining the ICS will allow us to engage with other members to share knowledge, best practice and new ideas so that we can further improve the customer experience.
“We will also be able to utilise the ICS qualifications framework to enhance the professional development of our customer service teams, benchmark our performance on a national level using the UK Customer Satisfaction Index and deliver action plans to improve and develop our products and services further.
“Our ICS membership will enable us to maintain and improve upon our excellent standards of customer service and we look forward to establishing a long-standing and rewarding relationship.”
A customer satisfaction survey carried out by The Leadership Factor (TLF) in 2009 placed Westfield in the top five per cent of companies in TLF’s UK and Ireland database for levels of customer satisfaction, for the third consecutive year.
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