Westfield Health delivers ‘world class’ customer service

Westfield Health has been rated world class for customer satisfaction by the Institute of Customer Service (ICS).

The Sheffield-based health insurance company achieved a score of 82.5 out of 100 after surveying its own customers using a benchmarking framework developed by ICS and based on the UK Customer Satisfaction Index.  

The score is comparable to the standards achieved by the UK’s top-rated organisations.

The survey looks at how well companies are meeting their customers’ needs and focuses on top customer priorities including overall quality of the product or service, being treated as a valued customer and the speed of service.

Westfield Health was particularly praised for its excellent reputation, on time delivery and customer retention. It was also rated highly for speed of service and ease of doing business.

Julie Gill, Westfield Health Executive Director - Operations, said: "We are delighted with the results of the survey, which further highlight our commitment to maintaining exceptional levels of customer service. Our customers are at the heart of our company and we strive to meet their needs by offering a first class customer experience every time."

Westfield Health has a strong record for its commitment to customer service. For three consecutive years, Westfield achieved a customer satisfaction score of more than 90 per cent in its own policyholder survey.

The company was also awarded the Customer Satisfaction Award at the 2010 British Quality Foundation (BQF) Achievement Awards, beating the likes of George@Asda and Microsoft to take the coveted title.