Award Winning Westfield Health Insurance Plans

We’re sensitive to the values and wellbeing of our customers and dedicate ourselves to offering exceptional value for money and first class service – every time.

Our reputation for innovation, quality and service has been recognised nationally, with Westfield winning the prestigious UK awards of ‘Best Healthcare Cash Plan Provider’ in the Health Insurance Awards for 2004, 2005, 2006, 2007 and 2010, the Customer Service Excellence Award 2010 at the British Quality Foundation for Excellence and the 2010 North of England Excellence Award Winner.

We are proud of our not-for-profit status and every year make substantial donations to the NHS and medically related charities. Our business philosophy is to embrace a spirit of social, ethical and environmental responsibility.

Our Awards

Health Insurance Magazine Awards 2010 – winner of "Best Healthcare Cash Plan Provider". Voted for by Intermediaries this award recognises quality products and services. Westfield is proud to have won this award for the fifth time in seven years.

 

British Quality Foundation (BQF) Achievement Awards 2010 - "Customer Satisfaction Award". This award champions role model activity in achieving excellent customer satisfaction results, leading to loyal customers. The BQF judges found that Westfield’s customer service results demonstrated excellent performance in key areas particularly around claims processing and payment, with trends demonstrating continuous improvement in these areas. This award was an incredible achievement especially as we beat off competition from Microsoft and George@Asda.

 

Winner at the 2010 North of England Excellence Awards. The awards judge organisations against the Business Excellence Model, an international management tool for assessing business performance. Entrants have their operations scrutinised by teams of specially trained independent assessors.

 

Servicemark; Westfield’s position as a leader for outstanding customer service has been emphasised by our retention of the Servicemark accreditation, which is a customer service standard that provides a national benchmark for excellence.

 

ISO 9001: 2008: Awarded in acknowledgement of our quality management systems. The achievement of this accreditation demonstrates Westfield’s excellent control over systems and procedures that ensure the needs and expectations of our customers are continually met.

 

ISO 14001: Westfield operates environmentally friendly practices and is commited to minimising our impact on the environment.

 

ISO 14001: Westfield operates environmentally friendly practices and is commited to minimising our impact on the environment.