Eldercare advice

You can use the Westfield Health care advisory team to support you with your own care, or the care of any of you/your partner’s elderly relatives defined as 65 or over (including your partner if aged 65+). The care advisory team can help you with your role as a carer.

How do I access it?

To access the Telephone Care Advisory Service:

Call 0114 303 1060
(Available 8.30am-5.30pm, Monday to Friday except public holidays. Call charges may apply)

You’ll be asked for your Westfield Health access number, this is available on your online portal.

What do you get?

  • Understand your rights, navigate NHS/Private residential and home care choices, resolve care issues.
  • Have the most appropriate care providers researched for you to make an informed choice.
  • Get practical and emotional support for your caring responsibilities.

An Elderly Relative is any relative aged 65 or over, including your Partner, Parents, aunts, uncles, etc, but excludes friends and neighbours.

More information on this service, including what is covered and details of limitations are included in the Service Rule. Before you access this service, please ensure you read the full Service Rule by clicking here.

If you have any further questions check out our Eldercare Advice FAQs here.