DoctorLine^TM

What do you get?

Pick up the phone and arrange a call back from a practising UK GP
Available for you, your partner and your dependent children.
Speak to a doctor or clinical pharmacist while you’re at home or work, it’s the closest thing to a surgery appointment but without the wait
Available 24 hours a day, from anywhere in the world
Discuss any health issues and receive confidential advice or a diagnosis
Call the service as often as you like
Use the webcam consultation to show the doctor your symptoms, helping them to diagnose your condition and recommend your next steps
- Arrange for prescribed medicine to be sent directly to your home, place of work or local pharmacy, or receive a digital prescription to use at a local pharmacy

More information on this service, including what is covered and details of limitations are included in the Service Rule. Before you access this service, please ensure you read the full Service Rule by clicking here.

Our customer stories

“I developed lower back pain with sciatica. I called DoctorLine^TM and during a 15 minute consultation the GP advised me that I should see a physiotherapist and suggested an anti-inflammatory drug available over the counter.”

Prescription service

Our private prescription service is ideal if you’re unable to get an appointment with your regular GP or are away from home and you require private medication.

If the doctor feels you may benefit from prescribed medicine, they can electronically complete and send the private prescription to an online pharmacy service.

Once checked by a qualified pharmacist, the online pharmacy service will call you to take payment for the medication and delivery. Choose from the delivery options and your medicine will be sent directly to you.

Delivery options: 1st class Royal Mail - delivered in 1 to 2 working days or Royal Mail special delivery - delivered in 24 hours during working days. Can be delivered to your home, place of work or nominated local pharmacy.

You can also choose a digitally secure electronic prescription to use at a nominated local pharmacy.

Example: Amoxicillin (antibiotic) 250mg, £5.50 for 21 capsules plus delivery charge.

Watch our DoctorLine^TM video

How do I access it?

Call 0345 319 3991 or 0203 858 9094

(Telephone consultations are available 24 hours a day. Web consultations are available 8.30am – 6.30pm UK time, Monday to Friday except public holidays. Calls will be recorded but remain confidential)

You’ll be asked for your Westfield Health access number.

Looking for health cover

Existing customers

About Westfield Health

Westfield Health

Westfield House
60 Charter Row
Sheffield
S1 3FZ

0114 250 2317
(9am-5pm, Mon-Fri except Christmas Eve and public holidays)

enquiries@westfieldhealth.com

Westfield Contributory Health Scheme Ltd (company number 303523), Westfield Health & Wellbeing Ltd (company number 9871093) and Westfield Employment Services Ltd (company number 9870326) are collectively referred to as Westfield Health and are registered in England & Wales. Additionally Westfield Contributory Health Scheme Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Our financial services registration number is 202609.

DoctorLineTM