How can we help?

Here you can find answers to some of the most common questions people ask, to help you get the most from your Westfield Health plan.

Top Questions

How can I find my plan guide?

Your plan guide is available in the My Westfield section of our website. More Details

How can I check my benefit balances?

There are many ways in which you can check your benefit balances. More Details

How do I get a claim form?

You can download a claim form at My Westfield. More Details

How do I make a claim?

This depends on what you're claiming for. More Details

Can I email my claim to you?

We can only accept postal claims and not scanned or email versions. More Details

How do I make a Personal Accident claim?

You, or the person acting on your behalf should call us. More Details

What details should be on my receipt?

Your receipt needs to include, your name, full practitioner details (including details of their registration /qualifications), date and payment amounts, details of treatment, goods or service and a list of any sundry items purchased. More Details

How do I find out if you've processed my claim?

We aim to process your claim within 4 working days. More Details