Here you can find answers to some of the most common questions people ask, to help you get the most from your Westfield Health plan.

Top Questions

What do I have to do to apply?

Simply complete an application form, return it to us by the end of December and we’ll let you know if you have been shortlisted to come and present your proposals to us.

How can I find my plan guide?

Your plan guide is available in the My Westfield section of our website. More Details

How do I arrange for my claims to be paid into my bank account?

Direct credit is the easiest and fastest way to reclaim your payments. More Details

Can you tell me what I've claimed for in the past?

Yes. We hold records of your claims history for the past 5 years. More Details

How do I register for Westfield Rewards?

To enjoy special offers from over 350 leading online online and high street retailers, visit www.westfieldrewards.co.uk. More Details

How do I change my level of cover?

Are you covered by our Good4you plan? More Details

When will my premiums start?

This depends upon the date that we register you as a new policyholder. More Details

How do I change my personal details?

You can do this at My Westfield, email or call us and we'll be happy to update your records for you. More Details

How do I register for the text messaging service?

Simply text your policy number, surname and the word 'register' to 07781 472 000 (texts charged at your normal tariff rate). More Details

How do I access the DoctorLine™ service?

Open 24 hours a day, simply call 0345 612 3861. More Details

How do I access the Best Doctors® service?

Open 24 hours a day, simply call 0800 085 2088. More Details

How do I access the Counselling and Advice Line?

Open 24 hours a day, simply call 0800 092 0987. More Details

How do I get my club membership discount?

Log into your account or register at My Westfield, select 'Health Club Concession' to link through to the Health Club Locator and then follow the instructions. More Details

Which clubs are part of the health club concession benefit?

To find out, log into your account or register at My Westfield, select 'Health Club Concession' to link through to the Health Club Locator, or call 0345 123 5327. More Details

How do I arrange an MRI, CT or PET scan through my cover?

Once you have a referral for a scan from your consultant, please call our Scanning Helpline on 0345 345 4556. More Details

How do I find my nearest MRI, CT or PET scanning facility?

Our Scanning Helpline staff will be able to tell you. More Details

I'm visually impaired. Do you have any information in bigger print?

Yes. We try to make it as easy as possible for all of our customers to read our information. More Details

Will I have to pay the hospital for my surgery?

No. You don't have to be concerned about the cost of treatment as it's all taken care of, up to the maximum allowance allocated for your surgical procedure.

Which hospital can I go to for surgery?

Any. You can choose to receive treatment at any one of the many hospitals in the UK where a fixed price treatment package is available. More Details