Help Centre

How do I access the Counselling and Advice Line?

Open 24 hours a day, simply call 0800 092 0987. From abroad, call +44 (0) 145 525 5123.  We'll ask you to quote the special Scheme number, which was supplied in your Welcome Pack (or you can call our customer care team to find this out).  Your calls are confidential.  Your Scheme number doesn't identify you, it just confirms that you can use the service.

Top Questions

How can I find my plan guide?

Your plan guide is available in the My Westfield section of our website. More Details