help > individuals > terms and conditions
Why are my medical records or GP referral letter required?
We may occasionally need these in order to assess your claim properly.
Before we approve a claim for certain benefits, we may ask you for a letter from your GP or consultant to confirm that they have recommended your treatment and it’s not a pre-existing medical condition.
Some GPs and medical practitioners may charge for this service and we’re sorry that this isn’t a cost that we can cover.