Due to essential maintenance My Westfield will be unavailable from 9am Saturday 31 July, to no later than 7.30am Monday 2 August. Please visit www.westfieldhealth.com/help for answers to the most common questions.

COVID-19 - Latest updates from Westfield Health - View our resource centre

An affordable alternative to Private Medical Insurance

What is Private Health Insurance?

As our population grows, with people living longer and with treatments becoming more expensive, the NHS is under more pressure than ever before - with 4 million+ people currently on waiting lists.

Private medical insurance can be expensive, and high costs can add worry to an already stressful time when you’re waiting for surgery.

We’re here to help you lead a happier, healthier life and believe that good health cover should be accessible to all, at an affordable price.

Our Private Health Insurance is a low cost option that gives prompt diagnosis and referral, and fast access to treatment, without the high price tag.

What is and isn't covered

Key features

  • Covers most surgical procedures, except heart or cancer related treatment

  • Access to prompt private treatment near you

  • £1,000 optional outpatient benefit to pay for specialist consultations, diagnostic tests and scans

  • Post-operative physiotherapy (when you select the outpatient benefit)

  • No medical is required

  • Immediate cover for new conditions

  • Our small dedicated team will arrange the treatment package for you

  • Choose from a wide range of private and NHS hospitals

  • It pays out if you choose the NHS option

  • 3 surgical procedures covered per year, up to a maximum of £250,000 during the lifetime of cover

What we don't cover

  • Treatment related to cancer or heart disease (although cancer-related surgical procedures are excluded, we'll cover you when cancer is suspected but not yet confirmed i.e. biopsies)

  • Pre-existing medical conditions are not covered until you've had no symptoms, treatment or advice for two consecutive years from the date your cover starts

  • We only cover surgical procedures for acute conditions, chronic conditions are excluded

Cover at a glance

Private Health
Insurance Level 1
Private Health
Insurance Level 2
Immediate cover for new conditions
Maximum benefit during lifetime of cover £100k £250k
Number of surgical procedures per policy year 3 3
Number of surgical procedures covered 61 of the most common procedures All procedures excluding heart and cancer

Get your quote for Private Health Insurance today. By entering a few details and choosing whether or not to outpatient benefit and an excess you can find the price and cover to suit you. If you still have questions, please read our FAQs.


Get your quote today

Frequently asked questions

We define these as:

  • Medical procedures requiring a general anaesthetic
  • Medical procedures requiring a regional or local anaesthetic in conjunction with an incision involving a surgical knife
  • Endoscopic fibre optic procedures

With each fixed-price treatment package, inclusions will differ depending on the procedure required.

What remains the same is our commitment to providing harder working health cover.

The package would typically include:

  • The consultant surgeon/physician fees
  • The anaesthetist fees
  • The private hospital charges relating to
    • the operating theatre
    • accommodation either as an in-patient or day case
    • personal meals
    • drugs and dressings
    • in-patient tests
    • x-rays, pharmacy and occasionally physiotherapy
  • The cost of treating any surgical complications relating to the treatment that occur during the operation whilst in hospital or within 30 days of your original surgical procedure. (Surgical complications that arise more than 30 days after your operation will only be covered if they qualify as a separate surgical procedure, and will be treated as a separate claim).
  • The consultant surgeon/physician fees

Yes, you have the right to cancel at any time. Your policy contains a 14-day cooling off period from the date we accept your application. If you change your mind during this time, providing that you have not made or intend to make a claim, we will refund your full premium. However, if you cancel after this period we will not refund any premiums paid, and if you have made a claim you will be required to pay the annual premium in full.

Pre-existing medical conditions are not covered until you've had no symptoms, treatment or advice for two consecutive years from the date your cover starts.

The claims process is slightly different depending on the cover level and benefits you choose. To start, you should always go to see your GP and at the point they refer you to a specialist just give our dedicated team a call to discuss your options. Detailed information on the claims process will be provided in your plan guide.

We don’t cover pre-existing conditions. To keep the cost of our policies down, we don't cover heart or cancer related procedures, as these are areas the NHS prioritises. We will cover medical procedures when cancer is suspected but not confirmed e.g. biopsies.

We also don't cover travel expenses to and from the hospital or treatment centre, or the cost of a private ambulance; Physiotherapy, psychiatry and specialist consultations relating to mental health; cosmetic surgery procedures; or procedures which solely involve needle injections.

Inclusions and exclusions vary between policy levels. For a full list, please read the plan guide of your chosen policy.

If you choose the Outpatient benefit, you’ll be covered for up to £1000 of outpatient services in each 12 month period to pay for:

  • Specialist consultations
  • Diagnostic tests such as x-rays, blood tests and ultrasounds
  • MRI, CT and PET scans

By choosing the Outpatient benefit, you’ll also benefit from post-operative physiotherapy, which would be in addition to any physiotherapy provided by the hospital as part of your surgery package. So if you’re referred for physiotherapy after your surgery or procedure, we’ll cover you for post-operative physiotherapy.

We’ll pay for up to 4 sessions if you’re referred by a GP and up to 10 sessions if you’re referred by a medical specialist.

The cost of these sessions doesn’t come from the £1000 Outpatient benefit pot. However if this is your first outpatient claim of the year, and you have an excess on your policy, the excess is applied. This means that you would have to pay for the first £100 of physiotherapy. This would be an unusual scenario though, as it’s likely that you would have made an outpatient claim before your surgery.

To keep the cost of your policy down further, you can choose to add an optional £100 excess to the outpatient benefit.

There is no excess to pay on the rest of the policy, and no option to add one.