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Our culture

Westfield Health

Culture is built and not bought, and that’s why it’s at the forefront of everything we do.

Our people are our focus and we work hard to create a culture that fosters learning and growth.

This is demonstrated in our Investors in People Gold accreditation, evidence that we’ve created a workplace where we inspire and empower each other to be the best that we can be.

Managers take on the role of a coach, with all employees taking part in regular 1:1 coaching sessions. We want our people to feel valued, in an environment where they can collaborate, take risks and thrive.

The health and wellbeing of our people is an important part of our culture.

From on-site yoga and fitness classes, to nutrition workshops, a wellbeing room, free fruit and monthly wellbeing campaigns, we strive to make healthy difference to the lives of our employees.

We’ve trained 30 of our employees in Mental Health First Aid (MHFA) and have a mental health policy in place because we recognise the importance of both the physical and mental health of our people.

Westfield Health

Our office

Based in the centre of Sheffield, we are at the hub of a vibrant, modern and green city, with excellent transport links.

Sheffield is a great place to live and work offering galleries, parks, shopping, sports and music venues and the largest theatre complex outside London, alongside the attractions of the Peak District National Park. It's within easy commuting distance of Leeds, Manchester and York.

Benefits

What our people say

Rosie

Rosie

“The main reason I enjoy working at Westfield Health is that I feel I can really make a difference. My opinions are listened to, I feel valued and I know my work has a positive impact. Westfield Health has big ambitions and these motivate and inspire me to develop and learn to be the best that I can be.“

Zoe

Zoe

“I’ve worked here for over 10 years and my love for the business continues to grow. I have embraced the internal wellbeing program over the last year which has made a huge difference to my life at work and home.

“I’ve lost 53lb, taken up running, healthy eating and trained as a mental health first aider.”

Mark

Mark

"The team at Westfield Health are brilliant. I've worked here for more than 20 years and even in our most challenging periods it's a supportive environment where everybody works together to get things done."

Job opportunities

Job opportunity

B2B Marketing Executive

Closing date: 12th November 2020
Located in Sheffield
Permanent position
35 hours per week
Competitive salary and range of benefits

Contribute to the development, execution, monitoring and evaluation of a B2B marketing plan and a number of ongoing initiatives.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The Marketing Executive role is central to identifying, anticipating and satisfying our customer’s requirements. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Marketing Executive supports our mission by using an insight-led approach to providing value to our customers.

The primary purpose of this role is to contribute to the development, execution, monitoring and evaluation of the B2B marketing plan and a number of ongoing, multichannel marketing initiatives that acquires and nurtures new prospects.

Main Duties and Responsibilities

  • Work with the B2B Marketing Manager to develop the B2B Marketing Plan for the business, ensuring that it supports the delivery of our vision and corporate objectives.
  • Devise, implement and evaluate tactical and strategic marketing plans to deliver and exceed the B2B targets, this year and in future years.
  • Support the B2B Marketing Manager to develop and execute an effective B2B marketing plan that acquires and nurtures new prospects. This will include:
    • Using data insights, customer profiling and reporting to inform customer segmentation, development and optimisation
    • Working with Propositions and Sales to develop value propositions aligned to target markets
    • Developing end-to-end, multi-channel marketing campaigns including paid PPC, social, events, direct response marketing, account-based marketing and more
    • Creating high performing landing pages to improve user engagement
    • Demonstrating capability and credibility through case studies, testimonials, the KTP and our strategic partnerships
  • Support the B2B Marketing Manager to optimise the sales funnel, including:
    • Defining and creating the optimal customer experience that is engaging and accelerates potential clients along the funnel, with the focus being lead generation for the sales team
    • Discovering and understanding prospective clients’ issues, needs and motivations. Identifying and implementing ways to improve the experience, engagement and conversions at each stage of the funnel
    • Providing individualised and relevant experiences using data, automation and personalisation
    • Identifying and developing opportunities to improve income generation e.g. path to order, path to purchase
    • Delivering a superior, consistent brand experience
    • Analysing current B2B web performance and using analytics to identify areas for improvement
    • Collect and understand all data relating to prospect interactions and bring insights together to build an accurate view of the customer experience. Define what data architecture, contact plan, content and processes are required to provide our prospects with a superior, seamless experience
  • Produce B2B content across a range of channels such as direct marketing, email marketing, B2B web pages, company and product collateral, monitoring the results against objectives and expenditure
  • Develop, execute and evaluate new product launch campaigns and develop content to support engagement
  • Support tradeshow and conference sponsorship as well as inhouse B2B events
  • Benchmark our B2B experience against competitive set and best practice
  • Ensure Marketing budgets are monitored and adhered to

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a Marketing environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Education/Qualifications

  • Degree level educated
  • A professional qualification in marketing such as CIM, CIPR, IDM

Experience

Required

  • Some experience of working with insight and data to deliver desired outcomes
  • Some experience of developing and delivering innovative multichannel campaigns and plans, measuring their effectiveness
  • Some experience of organising and coordinating online and face to face events
  • Some experience of directing and working with agencies, printers and suppliers
  • Experience of working within brand guidelines
  • Proven experience of managing timescales and budgets
  • CMS

Desired

  • CRM

Skills

Required

  • Self-motivated with the ability to think creatively whilst also having a commercial focus
  • Attention to detail and resilience - you’ll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy
  • You’ll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context
  • A strong desire to be accountable and to exceed expectations
  • Personal growth and learning mindset
  • Articulate with strong communication skills (oral and written)
  • Desire to seek out and test new ways of working and the courage to challenge the norm
  • Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
  • Stakeholder management skills
  • Knowledge of using email broadcasting tools, such as Mailchimp or Email Blaster
  • Some project management skills
  • Some analytical and data driven skills, with the ability to analyse, evaluate and present information and data clearly

Desired

  • Strong IT skills, being aware of new techniques, technologies and methods
  • Some knowledge of marketing automation tools
  • Knowledge of Google AdWords, Analytics and Data Studio as well as LinkedIn Campaign Manager

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Marketing Executive will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space, daily classes and development from our wellbeing coach. Take time within the working day to access Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Job opportunity

Software Developer

Closing date: 20th November 2020
Located in Sheffield
Full time, permanent position
Competitive salary and range of benefits

We are seeking to recruit an additional Software Developer to work in our IT Team.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of a Software Developer is central to providing a comprehensive and efficient claims process to our customers. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Senior Software Developer supports our mission by providing first class technical solutions and offering excellent customer service.

The Software Developer will work within the IT Team to design and develop software solutions to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

  • Develop robust, clean and test-covered code to satisfy required developments for each agile sprint/ story.
  • Follow agreed design processes for the architecture and implementation of new software and cloud infrastructure to meet the requirements of the business.
  • Involvement in Project scoping and definition alongside other Developers, Delivery Managers and Project and Programme Managers.

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Knowledge, skills and experience required:

  • Passionate about clean and pragmatic code, TDD/BDD and modern software development practices.
  • Experience building stacks for scalable web applications, with consideration of performance, security, auditing, maintainability and integration concerns.
  • In-depth familiarity with modern .NET technologies including:
    • C# 7
    • ASP.NET 4.7,
    • Entity Framework
    • .NET or .NET Core, including Core MVC, and Web API
    • Cloud experience in AWS, Azure or GCP (AWS preferred)
  • Knowledge in developing mobile-first responsive websites, with relevant JavaScript knowledge and experience in frameworks such as Bootstrap.
  • Experience of version control systems including Git
  • Experience of the use of development and testing environments and a continuous integration process through these with multiple CI providers such as TeamCity, CircleCi, Jenkins etc either on-prem or in cloud
  • Experience of Agile working and the software development lifecycle
  • RDB experience with MS SQL Server or MySQL

Good but not essential:

  • Experience with Front-end frameworks including Angular 2 +/ Vue.js
  • Experience with Infrastructure as Code technologies such as Terraform or Cloud Formation
  • Knowledge of WebPack and SASS.
  • Experience using Azure DevOps
  • Experience of Mobile App development
  • Oracle DB
  • Familiarity with Unix shell tooling including Bash
  • Experience of container technologies with knowledge of container orchestration systems including Rancher, Kubernetes, Docker Swarm etc.
  • Experience in log aggregation, monitoring and metrics tooling such as AWS CloudWatch, Prometheus, Grafana, ELK stack, Splunk or similar
  • Bitbucket, TFS, Azure DevOps, TeamCity
  • Experience using Node.js
  • Schemaless database experience with MongoDB or similar

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Software Developer will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Speak to our customer care team

  • Ask us a question
  • Upgrade your plan or add your partner
  • Discuss employee health and wellbeing

Call us
0114 250 2000