What do you get?
A 24 Hour telephone line for confidential help and advice on medical, legal and domestic issues and online health and wellbeing resources. You can talk to a qualified counsellor at any time of day or night.
- Access to a 24 Hour Advice and Information Line
- Available for you, your partner and your dependent children who are 16 to 24 years old, in full-time education and living with you, this includes children living away from home during term time.
- Receive confidential guidance on medical, legal and domestic issues from experienced counsellors, lawyers and medical advisors
- Unlimited use of our confidential telephone service, giving you and your family support from a team of qualified professionals
- Whatever the issue, support and advice is just a phone call away
- To help overcome life’s mental and financial wellbeing challenges the plan holder has access to online tools including a progressive app – Wisdom. With Wisdom there is live chat and support, you are able to specify preferences and topics to populate a personalised newsfeed and account with tailored resources, tools and learning materials. These include weekly mood trackers, four-week plans that can be worked through by you using the app, mini health checks and webinars.
Services available include:
Life support – Access to counselling for emotional problems and support on issues such as stress, anxiety, family problems, depression, relationships, problems at work and substance misuse
Legal Information – For issues that cause anxiety or distress including debt management, consumer, property or neighbour disputes
Bereavement support – Qualified and experienced counsellors will help with grief plus access to legal advisors to help with related legal matters
Medical information – Qualified nurses are on hand to offer support on a range of medical or health-related issues offering practical information and advice
More information on this service, including what is covered and details of limitations are included in the Service Rule. Before you access this service, please ensure you read the full Service Rule by clicking here.
How do I access it?
To access the 24 Hour Advice and Information Line:
Call 0800 092 0987 and a quote scheme number
(Call charges may apply)
You’ll be asked for your Westfield Health scheme number.
(This is different to your Account Number)
To get your Westfield Health scheme number take a look at your online portal or call 0114 250 2317
(Available 8:30am ‐ 5:30pm, Mon-Fri, except public holidays)
To access Wisdom:
Download Wisdom: Learn, Grow, Thrive available on the Apple App Store and Google Play
You’ll need to enter a one-time code when you register, use WHNI.
You can also access it on a website here.