We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of a Senior Software Developer is central to providing a comprehensive and efficient claims process to our customers. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Senior Software Developer supports our mission by providing first class technical solutions and offering excellent customer service.

The Senior Software Developer will work within the IT Team to design and develop software solutions to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

• Bring industry best practice to develop robust, clean and test-covered code to satisfy required developments for each agile sprint/ story.
• Lead collaborative design processes for the architecture and implementation of new software and cloud infrastructure to meet the requirements of the business.
• Support and feed into Project scoping and definition alongside other Developers, Delivery Managers and Project and Programme Managers.
• Line management and personal development of a small number of developers.
• Carry out Scrum Master responsibilities within the squad to encourage communication/collaboration and remove impediments to progress.

Skills and Values

We are looking for someone to join our team who has the right level of experience and skills to deliver an exceptional learning and engagement offering to our colleagues, and who demonstrates behaviours in line with our values; The Westfield Way.

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Skills and Experience:

• Passionate about clean and pragmatic code, TDD/BDD and modern software development practices.
• Experience designing and building stacks for scalable web applications, with consideration of performance, security, auditing, maintainability and integration concerns.
• In-depth familiarity with modern .NET technologies including:
• C# 7
• ASP.NET 4.7,
• .NET Core, including Core MVC, and Web API
• Entity Framework
• Cloud experience in AWS, Azure or GCP (AWS preferred)
• Knowledge in developing mobile-first responsive websites, with relevant Javascript knowledge and experience in frameworks such as Bootstrap.
• Front-end frameworks including Angular 2 +/ Vue.js
• Experience of version control systems including Git
• Experience of preparing and coordinating the use of development and testing environments and a continuous integration process through these with multiple CI providers such as TeamCity, CircleCi, Jenkins etc either on-prem or in cloud
• Experience of Agile working and the software development lifecycle
• Experience of container technologies with knowledge of container orchestration systems including Rancher, Kubernetes, Docker Swarm etc
• RDB experience with MS SQL Server or MySQL
• Schemaless database experience with MongoDB or similar

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Senior Software Developer will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of Policy Administrator is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Policy Administrator supports our mission by managing and resolving customer queries and offering excellent customer service.

The Policy Administrator will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

• To receive and process policyholder applications, electronic provider files and company information to update and make amendments to their policy’s within agreed processes
• To receive and process payments made to Westfield Health, resolve queries within agreed processes, carry out credit control and company cancellations, and maintain accurate reconciliation of existing policyholders
• To assess and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required
• To contribute to the achievement of departmental objectives and business results

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Skills

• A positive approach to work and meeting objectives
• Experience of working in a target focussed environment
• Significant experience of dealing with enquiries through a variety of channels
• A team player and develops great working relationships
• Attention to detail and accuracy
• Effective time management and organisation
• Excellent written and communication skills
• Competent user of the Microsoft Office Suite

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Policy Administrator will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of a Health and Wellbeing Consultant is to attend sales appointments generated by the internal and external sales teams. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Health and Wellbeing Consultant supports our mission by hitting their monthly business target and providing excellent customer service.

The Health and Wellbeing Consultant will work within the Sales Team to seek new and organic business appointments. They will also need to maintain and build close working relationships with the sales team.

Main Duties and Responsibilities

• To generate New Business Sales from your portfolio, referrals, own leads and business enquiries
• To actively manager own portfolio regarding customer expectations and Westfield company standards
• Ensure that all processes and procedures are accurately followed undertaking the administration needed to required standards, including the maintenance of databases and notes
• Proactively work with the telephone sales team to increase business opportunities
• Be aware of and follow all company procedures and guidelines. Ensure all documented policies and procedures within area of responsibility in accordance with company requirements
• Achieve all business targets – New and Organic in both Insurance & Non-Insurance
• Embrace new Health & Wellbeing Strategy and Suite of Products
• Work closely with existing portfolio to increase penetration rates
• Renewals all completed in a timely fashion
• Meet or exceed all business KPI’s
• Work closely with all affiliated partners to enhance relationships
• Attend all relevant conferences and networking events

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Knowledge, Skills and experience required

• Previous experience working within a sales driven environment in an FCA/regulated organisation desirable
• Have a proven track record of achieving and exceeding sales targets.
• Proven experience of achievement within a target focused environment and ability to be able to meet deadlines and manage own workload within agreed parameters.
• Must be well organised and highly self-motivated.
• Experience in being pro-active in bringing new solutions, innovations and continuous improvement ideas to the department and business.
• Demonstrate a consultative sales style selling to a wide portfolio of healthcare products
• Must have experience and be articulate and confident in communicating at all levels within the organisation and to large groups of people both orally and in writing.
• Full driving license.

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Customer Service Advisor will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The Marketing Executive role is central to identifying, anticipating and satisfying our customer’s requirements. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Marketing Executive supports our mission by using an insight-led approach to providing value to our customers.

The primary purpose of this role is to contribute to the development, execution, monitoring and evaluation of the B2B marketing plan and a number of ongoing, multichannel marketing initiatives that acquires and nurtures new prospects.

Main Duties and Responsibilities

• Work with the B2B Marketing Manager to develop the B2B Marketing Plan for the business, ensuring that it supports the delivery of our vision and corporate objectives.
• Devise, implement and evaluate tactical and strategic marketing plans to deliver and exceed the B2B targets, this year and in future years.
• Support the B2B Marketing Manager to develop and execute an effective B2B marketing plan that acquires and nurtures new prospects. This will include:
• Using data insights, customer profiling and reporting to inform customer segmentation, development and optimisation
• Working with Propositions and Sales to develop value propositions aligned to target markets
• Developing end-to-end, multi-channel marketing campaigns including paid PPC, social, events, direct response marketing, account-based marketing and more
• Creating high performing landing pages to improve user engagement
• Demonstrating capability and credibility through case studies, testimonials, the KTP and our strategic partnerships
• Support the B2B Marketing Manager to optimise the sales funnel, including:
• Defining and creating the optimal customer experience that is engaging and accelerates potential clients along the funnel, with the focus being lead generation for the sales team
• Discovering and understanding prospective clients’ issues, needs and motivations. Identifying and implementing ways to improve the experience, engagement and conversions at each stage of the funnel
• Providing individualised and relevant experiences using data, automation and personalisation
• Identifying and developing opportunities to improve income generation e.g. path to order, path to purchase
• Delivering a superior, consistent brand experience
• Analysing current B2B web performance and using analytics to identify areas for improvement
• Collect and understand all data relating to prospect interactions and bring insights together to build an accurate view of the customer experience. Define what data architecture, contact plan, content and processes are required to provide our prospects with a superior, seamless experience
• Produce B2B content across a range of channels such as direct marketing, email marketing, B2B web pages, company and product collateral, monitoring the results against objectives and expenditure
• Develop, execute and evaluate new product launch campaigns and develop content to support engagement
• Support tradeshow and conference sponsorship as well as inhouse B2B events
• Benchmark our B2B experience against competitive set and best practice
• Ensure Marketing budgets are monitored and adhered to

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a Marketing environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Education/Qualifications

• Degree level educated
• A professional qualification in marketing such as CIM, CIPR, IDM

Experience

Required

• Some experience of working with insight and data to deliver desired outcomes
• Some experience of developing and delivering innovative multichannel campaigns and plans, measuring their effectiveness
• Some experience of organising and coordinating online and face to face events
• Some experience of directing and working with agencies, printers and suppliers
• Experience of working within brand guidelines
• Proven experience of managing timescales and budgets
• CMS

Desired

• CRM

Skills

Required

• Self-motivated with the ability to think creatively whilst also having a commercial focus
• Attention to detail and resilience - you’ll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy
• You’ll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context
• A strong desire to be accountable and to exceed expectations
• Personal growth and learning mindset
• Articulate with strong communication skills (oral and written)
• Desire to seek out and test new ways of working and the courage to challenge the norm
• Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
• Stakeholder management skills
• Knowledge of using email broadcasting tools, such as Mailchimp or Email Blaster
• Some project management skills
• Some analytical and data driven skills, with the ability to analyse, evaluate and present information and data clearly

Desired

• Strong IT skills, being aware of new techniques, technologies and methods
• Some knowledge of marketing automation tools
• Knowledge of Google AdWords, Analytics and Data Studio as well as LinkedIn Campaign Manager

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Marketing Executive will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space, daily classes and development from our wellbeing coach. Take time within the working day to access Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of a Software Developer is central to providing a comprehensive and efficient claims process to our customers. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Senior Software Developer supports our mission by providing first class technical solutions and offering excellent customer service.

The Software Developer will work within the IT Team to design and develop software solutions to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

• Develop robust, clean and test-covered code to satisfy required developments for each agile sprint/ story.
• Follow agreed design processes for the architecture and implementation of new software and cloud infrastructure to meet the requirements of the business.
• Involvement in Project scoping and definition alongside other Developers, Delivery Managers and Project and Programme Managers.

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Knowledge, skills and experience required:

• Passionate about clean and pragmatic code, TDD/BDD and modern software development practices.
• Experience building stacks for scalable web applications, with consideration of performance, security, auditing, maintainability and integration concerns.
• In-depth familiarity with modern .NET technologies including:
• C# 7
• ASP.NET 4.7,
• Entity Framework
• .NET or .NET Core, including Core MVC, and Web API
• Cloud experience in AWS, Azure or GCP (AWS preferred)
• Knowledge in developing mobile-first responsive websites, with relevant JavaScript knowledge and experience in frameworks such as Bootstrap.
• Experience of version control systems including Git
• Experience of the use of development and testing environments and a continuous integration process through these with multiple CI providers such as TeamCity, CircleCi, Jenkins etc either on-prem or in cloud
• Experience of Agile working and the software development lifecycle
• RDB experience with MS SQL Server or MySQL

Good but not essential:

• Experience with Front-end frameworks including Angular 2 +/ Vue.js
• Experience with Infrastructure as Code technologies such as Terraform or Cloud Formation
• Knowledge of WebPack and SASS.
• Experience using Azure DevOps
• Experience of Mobile App development
• Oracle DB
• Familiarity with Unix shell tooling including Bash
• Experience of container technologies with knowledge of container orchestration systems including Rancher, Kubernetes, Docker Swarm etc.
• Experience in log aggregation, monitoring and metrics tooling such as AWS CloudWatch, Prometheus, Grafana, ELK stack, Splunk or similar
• Bitbucket, TFS, Azure DevOps, TeamCity
• Experience using Node.js
• Schemaless database experience with MongoDB or similar

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Software Developer will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com