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Our culture

Westfield Health

Culture is built and not bought, and that’s why it’s at the forefront of everything we do.

Our people are our focus and we work hard to create a culture that fosters learning and growth.

This is demonstrated in our Investors in People Gold accreditation, evidence that we’ve created a workplace where we inspire and empower each other to be the best that we can be.

Managers take on the role of a coach, with all employees taking part in regular 1:1 coaching sessions. We want our people to feel valued, in an environment where they can collaborate, take risks and thrive.

The health and wellbeing of our people is an important part of our culture.

From on-site yoga and fitness classes, to nutrition workshops, a wellbeing room, free fruit and monthly wellbeing campaigns, we strive to make healthy difference to the lives of our employees.

We’ve trained 30 of our employees in Mental Health First Aid (MHFA) and have a mental health policy in place because we recognise the importance of both the physical and mental health of our people.

Westfield Health

Our office

Based in the centre of Sheffield, we are at the hub of a vibrant, modern and green city, with excellent transport links.

Sheffield is a great place to live and work offering galleries, parks, shopping, sports and music venues and the largest theatre complex outside London, alongside the attractions of the Peak District National Park. It's within easy commuting distance of Leeds, Manchester and York.

Benefits

What our people say

Rosie

Rosie

“The main reason I enjoy working at Westfield Health is that I feel I can really make a difference. My opinions are listened to, I feel valued and I know my work has a positive impact. Westfield Health has big ambitions and these motivate and inspire me to develop and learn to be the best that I can be.“

Zoe

Zoe

“I’ve worked here for over 10 years and my love for the business continues to grow. I have embraced the internal wellbeing program over the last year which has made a huge difference to my life at work and home.

“I’ve lost 53lb, taken up running, healthy eating and trained as a mental health first aider.”

Mark

Mark

"The team at Westfield Health are brilliant. I've worked here for more than 20 years and even in our most challenging periods it's a supportive environment where everybody works together to get things done."

Job opportunities

Job opportunity

HR & Recruitment Assistant

Closing date: 30th July 2021
Located in Sheffield
Full Time, 35 hrs per week
£23,000 to £25,000

The role of the HR & Recruitment Assistant is central to providing Westfield Health with a first-class recruitment journey for our colleagues, and an excellent candidate experience for those interested in joining us.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of the HR & Recruitment Assistant is central to providing Westfield Health with a first-class recruitment journey for our colleagues, and an excellent candidate experience for those interested in joining us. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the HR & Recruitment Assistant supports our mission by engaging a wide range of stakeholders, to ensure we follow best practice and provide a comprehensive HR service to our colleagues. The HR & Recruitment Assistant will work within the HR Team to work towards our vision of creating a healthy workplace where we all feel connected, heard, developed, recognised and supported.

We have a flexible approach to working to empower our people to work in a way that helps them be at their most productive whilst taking care of their wellbeing. In line with government advice, most of our colleagues are working from home and we hope to open our offices soon. We value the opportunity of working in a hybrid way in the future.

Main Duties and Responsibilities

  • Act as the first point for general HR enquires and requests, providing advice and expertise as and when required, escalating to the relevant HR Team member where appropriate.
  • Working in conjunction with the HR team to provide a full generalist HR administration service to the team and stakeholders across Westfield Health covering but not limited to Core HR, Absence, Payroll & Reward, Recognition, Recruitment & Onboarding and Wellbeing.
  • Support the HR team by producing data on a monthly basis, recording notes and actions from HR related meetings and suggesting improvements where appropriate.
  • Maintain all HR systems, handle HR related processes and queries.
  • Manage employees’ life cycle and all related HR processes and procedures; with the responsibility of being the point of contact for all new starters, and administer all new starter documents; offer letters, contracts, joining instructions, on-going communication, up to the point of commencement.
  • Understanding the end-to-end Payroll process to be able to deputise where needed.

Skills and Values

We are looking for someone to join our team who has the right level of experience and skills to deliver an exceptional learning and engagement offering to our colleagues, and who demonstrates behaviours in line with our values; The Westfield Way.

Skills

  • Proven experience in a HR administration role.
  • Highly organised and responsive, with the ability to prioritise work to meet tight deadlines
  • Confident and tenacious, taking ownership of issues to resolution promptly
  • Ability to create, use, maintain and present HR related data.
  • Experience in managing challenging stakeholders
  • Resilient and able to be flexible to change in demands, whilst remaining approachable
  • Trustworthy, with the ability to maintain confidentiality
  • Excellent communication skills, able to adapt and build rapport/provide advice to all levels
  • An active listener who is naturally inquisitive and able to coach people to reach a solution
  • Ability to work collaboratively with colleagues across the business
  • Experience of project management and stakeholder management.

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The HR & Recruitment Assistant will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing strategy. We offer all colleagues free access to our Active Space which includes daily classes and development from our wellbeing coach.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Job opportunity

Customer Service Advisor x 2

Closing date: 26th July 2021
Located in Sheffield
Full Time, FTC - 12 Months
£18,555

The role of Customer Service Advisor is central to providing our customers with a caring and proactive support service.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of Customer Service Advisor is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Customer Service Advisor supports our mission by managing and resolving customer queries and offering excellent customer service.

The Customer Service Advisor will work within the Connect Team to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

  • Be the first point-of-contact for customers of Westfield Health
  • Manage and resolve in-bound and out-bound calls into and from the Connect Team
  • Retain customers through active account management
  • Contact customers via email and written communications
  • Provide up to date information about our products and services
  • Process Health Cash Plan claims and enquiry emails
  • Administrative tasks to support productivity and efficiency

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

  • A positive approach to work and meeting objectives
  • A team player and develops great working relationships
  • Attention to detail and accuracy
  • Effective time management and organisation
  • Excellent written and communication skills
  • Competent user of the Microsoft Office Suite

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Customer Service Advisor will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing strategy. We offer all colleagues free access to our Active Space which includes daily classes and development from our wellbeing coach.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Job opportunity

Health and Wellbeing Consultant

Closing date: 12th August 2021
Home Based - Covering territory Sheffield - M1 Corridor - North London
Full time, permanent position
Salary from £29,000

The role of the Health and Wellbeing Consultant is to deliver and exceed new business sales and income targets whilst managing and growing existing portfolio of organisations 36-199 employees.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

To deliver and exceed new business sales and income targets whilst managing and growing existing portfolio of organisations 36-199 employees

Main Duties and Responsibilities

  • Within a designated geography, achieve and exceed targeted new health insurance and non-insurance health & wellbeing sales revenue from data supplied, referrals, own leads, and business enquiries. As directed, manage accordingly, any expansion/reactive territory
  • To manage existing and inherited portfolio of clients ensuring targeted retention of revenue, manage renewals, sustainability, and profitability of portfolio
  • To maximise value of existing portfolio through organic growth, cross sales, and upgrades. Building out and maintaining fully up to date account plans
  • Provide referrals to appropriate desk-based sales colleagues for opportunities <36 employees and to corporate sales colleagues for opportunities >199 employees. Work collaboratively with colleagues in Sales, Marketing, Propositions and Underwriting and utilise all available tools, insights and support available, to deliver and exceed targets. Where appropriate, provide regular feedback to ensure that these insights can be used to make improvements
  • Meet or exceed all activity and key performance targets. Ensure that agreed reporting and updating of systems, including but not restricted to SCMS, Pardot and a tbc CRM system, are completed in an accurate and timely manner to ensure that key business intelligence reports can be produced

Working Effectively:

  • Attendance at team meetings with positive contribution
  • Sharing of all best practices and ideas
  • Responsible for complete minimum training requirements under Insurance Distribution Directive
  • Fully prepare in advance for all 1-1 meetings including up to date performance, actions and support required to maximise performance and address shortfalls
  • Any other duties as reasonably requested

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a Sales environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Education & Qualifications

Essential

  • Maths and English GSCE at grade C or above or equivalent

Desirable

  • Degree or similar level of education
  • Financial services qualification such as CII

Skills

Required

  • Experienced working towards and exceeding targets
  • Articulate with strong communication skills (oral and written)
  • Proven ability to work independently to generate own opportunities and deliver end to end follow up on all opportunities presented
  • Experienced dealing with senior commercial stakeholders such as business owners and company Directors.
  • Experienced in building strong trusted relationships with diverse clients and colleagues
  • Proven accountability for personal performance and own development
  • Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success.
  • IT skills - working with office packages, remote platforms (MS Teams/Zoom, Webinars etc.) and business social media

Desired

  • Experience working in financial services and or health and wellbeing
  • Experienced presenting solutions to Groups of people
  • Experience of working with Customer Relationship Management systems

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Health and Wellbeing Consultant will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes a personal wellbeing assessment using Wellbeing Journey, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Job opportunity

Communications Manager

Closing date: 30th July 2021
Located in Sheffield
Full Time, FTC 13 Months - Maternity Cover
Salary range £34,500-£40,000 p.a.

The primary purpose of this role is to lead Westfield Health’s communications with a focus on enhancing brand image and credibility and increasing brand awareness. This role will form part of the Marketing leadership team and will be responsible for ensuring that the Westfield Health brand is positioned to deliver the corporate strategy.

Read more & apply...

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The primary purpose of this role is to lead Westfield Health’s communications with a focus on enhancing brand image and credibility and increasing brand awareness. This role will form part of the Marketing leadership team and will be responsible for ensuring that the Westfield Health brand is positioned to deliver the corporate strategy.

Main Duties and Responsibilities

  • Work with the Head of Marketing to develop the marketing strategy for the business, ensuring that it supports the delivery of our vision and corporate objectives
  • Devise, implement and evaluate tactical and strategic communication plans to deliver and exceed the Marketing functional plan, developing campaign ideas that help set us apart from competitors and raise our profile outside of Yorkshire
  • Lead on the earned media channel, from overseeing our PR agency to managing owned channels including social media
  • Negotiate with and effectively manage third-party marketing agencies, such as our PR agency, to deliver agreed targets/KPIs
  • Manage our spokesperson programme, including preparing spokespeople for key media interviews, running regular media practice sessions, maintaining the spokesperson strategy and media bios
  • Support our charitable trust activities through local media pitching where appropriate and working with partners to provide quotes and social media support where needed
  • Deliver and exceed the communications targets agreed in the Marketing functional plan, providing regular reporting to the Head of Marketing summarising performance across a range of metrics
  • Lead, manage, develop and motivate direct report(s) to ensure that individual, team and departmental objectives are met
  • Drive high performance, success and best practice within the Brand and Communications team, adopting a ‘high challenge, high support’ approach
  • Benchmark our communications against competitive set and best practice. Keep abreast of developments within the health and wellbeing market, and the wider external environment to identify brand and communication opportunities
  • Ensure your budget is monitored, adhered to and reconciled on a monthly basis, with all spend delivering a return on investment
  • A member of the Marketing leadership team and deputise for Head of Marketing (as required)
  • Any other duties as reasonably requested

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a Communications Manager role environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Qualifications - Desired

  • Degree level educated
  • A professional qualification in marketing such as CIM,CIPR,IDM

Experience

Required:

  • Working with insight and data to deliver desired outcomes
  • Developing and implementing strategic communication plans
  • Creating and implementing campaigns, closely monitoring ROI
  • Sourcing, onboarding and managing third parties such as agencies
  • Leading and working closely with other teams
  • Working closely and confidently with senior business leaders
  • Managing a large budget
  • Taking a coaching approach to managing direct reports
  • Driving an insight-led culture to ensure resource is directed where the return is maximised

Desired:

  • Working in an in-house communications role, delivering a PR plan through an agency
  • Providing media training to spokespeople

Abilities, Skills and Knowledge

Required:

  • Self-motivated with the ability to think creatively whilst also having a strong commercial acumen
  • Ability to influence and collaborate at all levels, communicating and presenting plans to senior audiences across the organisation
  • Attention to detail and resilience - you’ll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy
  • You’ll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context
  • A strong desire to be accountable and to exceed expectations
  • Personal growth and learning mindset
  • Articulate with strong communication skills (oral and written)
  • Critical decision-making, the desire to seek out and test new ways of working and the courage to challenge the norm
  • Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
  • Strong interpersonal and influencing skills
  • Strong project management skills
  • Excellent proof reading skills with a strong sense of grammar, tone and style
  • Excellent sense of brand and maintaining brand integrity across a wide variety of communications

Desired:

  • Strong IT skills, being aware of new techniques, technologies and methods
  • Good knowledge of Canva

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Customer Service Advisor will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing strategy. We offer all colleagues free access to our Active Space which includes daily classes and development from our wellbeing coach.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

Get in touch with our customer care team

  • Ask us a question
  • Upgrade your plan or add your partner
  • Discuss employee health and wellbeing