We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The role of an IT Support Specialist is central to providing our customers with a caring and proactive support service. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the IT Support Specialist supports our mission by managing and resolving customer queries and offering excellent customer service.

The IT Support Specialist will work within the IT Team to support the systems to provide Health Cash Plans to customers to cover the cost of essential healthcare, as well as providing access to valuable health and wellbeing services.

Main Duties and Responsibilities

• Provide end user IT Support for software, infrastructure and desktop services;
• To respond to enquiries in person, via Internal call logging system or telephone;
• Support end-users by interacting with Microsoft Windows server/Desktops and Office 365;
• Ensure security and upgrades are applied to desktops and laptops and kept up to date;
• Manage own time effectively in support of the internal priorities as determined by the IT Operations Team Leader;
• Installation of authorised software throughout the estate;
• Ensure the internal licensing\asset Management processors are followed;
• Set up and configure new IT related hardware;
• To perform daily system backups and proactive system checks;
• Liaise with third party suppliers;
• Provide a consistent, high quality customer experience to end user’s; and
• To contribute to the achievement of departmental objectives and business results.

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in an IT environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Skills

• Good knowledge of IT
• Good troubleshooting skills with at least 2 years previous experience
• Excellent customer experience skills
• Excellent communication skills both verbally and in writing
• Be highly self-motivated, reliable, adaptable and able to work with no supervison
• Experience of managing relationships with third party suppliers
• Extensive experience of managing support calls, incidents, problems, root cause analysis and providing workarounds and solutions
• Must be able to plan, organise, prioritise manage and track numerous concurrent activities to successful outcomes

Previous experience of the following would be desired but not essential

• Office 365 –installation and end-user assistance;
• Windows Server administration;
• AD/DNS/DHCP/IP Addressing;
• Microsoft Exchange administration;
• Microsoft Deployment Technologies (WDS/SCCM);
• VOIP telephony;
• Extensive Windows client experience;
• Proactive in suggesting new solutions and innovations to the department and business.
• Physical and virtual backup technologies;
• VM Ware;
• SQL administration; and
• Enterprise SAN management.
• Sophos Antivirus

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The ICT Support Specialist will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space, daily classes and development from our wellbeing coach. Take time within the working day to access Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

About the role

The Marketing Executive role is central to identifying, anticipating and satisfying our customer’s requirements. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Marketing Executive supports our mission by using an insight-led approach to providing value to our customers.

The primary purpose of this role is to contribute to the development, execution, monitoring and evaluation of the B2B marketing plan and a number of ongoing, multichannel marketing initiatives that acquires and nurtures new prospects.

Main Duties and Responsibilities

• Work with the B2B Marketing Manager to develop the B2B Marketing Plan for the business, ensuring that it supports the delivery of our vision and corporate objectives.
• Devise, implement and evaluate tactical and strategic marketing plans to deliver and exceed the B2B targets, this year and in future years.
• Support the B2B Marketing Manager to develop and execute an effective B2B marketing plan that acquires and nurtures new prospects. This will include:
• Using data insights, customer profiling and reporting to inform customer segmentation, development and optimisation
• Working with Propositions and Sales to develop value propositions aligned to target markets
• Developing end-to-end, multi-channel marketing campaigns including paid PPC, social, events, direct response marketing, account-based marketing and more
• Creating high performing landing pages to improve user engagement
• Demonstrating capability and credibility through case studies, testimonials, the KTP and our strategic partnerships
• Support the B2B Marketing Manager to optimise the sales funnel, including:
• Defining and creating the optimal customer experience that is engaging and accelerates potential clients along the funnel, with the focus being lead generation for the sales team
• Discovering and understanding prospective clients’ issues, needs and motivations. Identifying and implementing ways to improve the experience, engagement and conversions at each stage of the funnel
• Providing individualised and relevant experiences using data, automation and personalisation
• Identifying and developing opportunities to improve income generation e.g. path to order, path to purchase
• Delivering a superior, consistent brand experience
• Analysing current B2B web performance and using analytics to identify areas for improvement
• Collect and understand all data relating to prospect interactions and bring insights together to build an accurate view of the customer experience. Define what data architecture, contact plan, content and processes are required to provide our prospects with a superior, seamless experience
• Produce B2B content across a range of channels such as direct marketing, email marketing, B2B web pages, company and product collateral, monitoring the results against objectives and expenditure
• Develop, execute and evaluate new product launch campaigns and develop content to support engagement
• Support tradeshow and conference sponsorship as well as inhouse B2B events
• Benchmark our B2B experience against competitive set and best practice
• Ensure Marketing budgets are monitored and adhered to

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a Marketing environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Education/Qualifications

• Degree level educated
• A professional qualification in marketing such as CIM, CIPR, IDM

Experience

Required

• Some experience of working with insight and data to deliver desired outcomes
• Some experience of developing and delivering innovative multichannel campaigns and plans, measuring their effectiveness
• Some experience of organising and coordinating online and face to face events
• Some experience of directing and working with agencies, printers and suppliers
• Experience of working within brand guidelines
• Proven experience of managing timescales and budgets
• CMS

Desired

• CRM

Skills

Required

• Self-motivated with the ability to think creatively whilst also having a commercial focus
• Attention to detail and resilience - you’ll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy
• You’ll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context
• A strong desire to be accountable and to exceed expectations
• Personal growth and learning mindset
• Articulate with strong communication skills (oral and written)
• Desire to seek out and test new ways of working and the courage to challenge the norm
• Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
• Stakeholder management skills
• Knowledge of using email broadcasting tools, such as Mailchimp or Email Blaster
• Some project management skills
• Some analytical and data driven skills, with the ability to analyse, evaluate and present information and data clearly

Desired

• Strong IT skills, being aware of new techniques, technologies and methods
• Some knowledge of marketing automation tools
• Knowledge of Google AdWords, Analytics and Data Studio as well as LinkedIn Campaign Manager

The Westfield Way

Our co-created Values reflect the ‘way we do things around here’. The Marketing Executive will be expected to demonstrate these values in all aspects of their role.

We care - To uphold an environment where there is mutual respect, compassion and care for the different types of work that we do, and types of people we work with. To be proud of our individual differences, our relationships and commitment to each other.

We’re in it together - To know you belong at Westfield Health; we are encouraged, valued and recognised to be the best team we can be. We consider how we can work better together by being open, supportive and listening to each other.

We are explorers - For us all to get involved with how Westfield Health develops and progresses. To embrace changes and be curious about how we do things differently. To have the voice to be constructive, challenging and pioneering.

We own it - Contribute through informed, evidence-based thinking about how we can improve, whilst being accountable and taking ownership of our work. To be proud of our contribution and have clarity of how we all make a positive difference.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space, daily classes and development from our wellbeing coach. Take time within the working day to access Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary skills and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com