About the role

You will be responsible for creating and maintaining an Automated testing framework, selecting and setting up Automated testing tools. You will also be responsible for mentoring QA Engineers.

Assure the quality of delivered software increments and prevent regression failures in existing software through the application of professional testing techniques, knowledge and best practices.

You will be involved in designing, developing and validating manual and automated test scripts using the most appropriate approach to ensure that the software under test is fit for purpose. As a Senior QA Automation Engineer you will be curious by nature and have a passion for software testing and test automation, and a sharp eye for detail that will help us continuously improve the quality of our systems.

Main Duties and Responsibilities

• Where necessary, adapt formal QA processes, ensuring that the QA team is using industry-accepted best practices.
• Oversee Automated quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Act as key point of contact for all Automated QA aspects of releases and coordinating QA resources internally and externally (including self).
• Lead and mentor QA team members, as well as manage contract testers (if necessary).
• Setting up an Automated testing framework using appropriate technology.
• Selecting the testing tools to be used and configuring them in line with best practices.
• Work with Agile delivery teams and business roles throughout the development lifecycle to define test scenarios.
• Contribute to user story acceptance criteria and ensure consistency, completeness and testability.
• Carry out testing throughout the development lifecycle, both exploratory, scripted and automated using a variety of tools and techniques and covering both functional and non-functional requirements.
• Design, execution and maintenance of test scripts.
• Provide rapid feedback and information to the Agile delivery team and business roles to allow appropriate corrections and decisions to be made. For example through observation/defect raising, re-testing, verbal feedback and test and requirement reviews.
• Prevent defects in software delivered to production through collaboration and communication with delivery managers/business analysts and development team members.
• Liaise with relevant roles to ensure defects associated with achieving a release are actioned
• To have the ability to utilise both automated and manual approaches to derive appropriate testing regimes to deliver maximum repeatability and efficiency
• Estimate testing tasks as required.
• Develop and implement methods and procedures for process control to ensure products/systems are free from defects and function as designed through rigorous testing.
• Support Delivery Managers and End Users during UAT phase.
• Contribute to and adhere to department procedures and best practices, including testing standards, testing process and project methodology.
• Ensure all test assets are maintained and kept up to date including: test plans (where necessary), testing progress reports, test cases, defects.
• Keep up to date with industry best practices and provide subject matter expertise

Skills and Values

We are looking for someone to join our team who has the right level of experience and skills to deliver an exceptional quality assurance offering to our colleagues, and who demonstrates behaviours in line with our values; The Westfield Way.

Experience

Required

• 5 years+ commercial experience of testing a wide-variety of software solutions
• Operated within an Agile development lifecycle
• Demonstrated mentoring and management skills.
• Significant experience with automated testing methodologies and frameworks
• Experience of setting up automated testing tools/frameworks
• Experience with different types of functional requirements, ideally user stories
• Risk based testing approaches
• Demonstrable understanding of different approaches to test management and execution, but specifically Agile
• API/Web service testing experience
• Worked with .Net Software Delivery teams
• Experience of BDD/ATDD techniques
• Use of Agile acceptance test tools (e.g. SpecFlow, Fitnesse, Cucumber, DbFit)

Desired

• Experience of performance/load/security/usability testing
• Background in either business analysis or programming

Skills

Required

• Passion for quality excellence and delivering the right thing by serving as end user representative - this will need initiative in exploring and working with end users to help achieve the best results
• Excellent attention to detail.
• Collaborative approach to testing, passionate about testing throughout the development lifecycle
• Ability to thrive in a cross-functional team on business critical projects
• Effective test design, test planning and scheduling
• Technical skills related to test automation
• Extensive use of automated test tools (such as HP QTP, Selenium, SoapUI)
• Use of test management tools (e.g. Target Process, HP Quality Center, Microsoft Team Foundation Server)
• A demonstrable ability to write and present information to a high standard for a range of audiences
• Good problem solving skills to identify root cause and permanent resolution
• Must be organised
• Strong positive attitude and a demonstrated ability to accomplish complicated projects with confidence.
• Knowledge of Web Service APIs
• Knowledge of Website testing
• Knowledge of database systems (e.g. SQL Server, Oracle, MySQL)
• An appetite for learning new skills and constantly improving existing ones.
• Ability to teach other team members
• Working knowledge of web technologies, database technologies and the Microsoft .Net Framework.

Desired

• Knowledge of Financial Services products and underlying data.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Software QA Automation Engineer will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own it

To find out more about what makes up each of our Values, please see our website.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website..

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

About the role

Assure the quality of delivered software increments and prevent regression failures in existing software through the application of professional testing techniques, knowledge and best practices.

You will be involved in designing, developing and validating manual and automated test scripts using the most appropriate approach to ensure that the software under test is fit for purpose. As a Software Quality Assurance (QA) Engineer you will be curious by nature and have a passion for software testing and test automation, and a sharp eye for detail that will help us continuously improve the quality of our systems.

Main Duties and Responsibilities

• Work with Agile delivery teams and business roles throughout the development lifecycle to define test scenarios
• Contribute to user story acceptance criteria and ensure consistency, completeness and testability.
• Carry out testing throughout the development lifecycle, both exploratory, scripted and automated using a variety of tools and techniques and covering both functional and non-functional requirements.
• Design, execution and maintenance of test scripts.
• Provide rapid feedback and information to the Agile delivery team and business roles to allow appropriate corrections and decisions to be made. For example through observation/defect raising, re-testing, verbal feedback and test and requirement reviews.
• Prevent defects in software delivered to production through collaboration and communication with delivery managers/business analysts and development team members.
• Liaise with relevant roles to ensure defects associated with achieving a release are actioned
• To have the ability to utilise both automated and manual approaches to derive appropriate testing regimes to deliver maximum repeatability and efficiency
• Estimate testing tasks as required.
• Develop and implement methods and procedures for process control to ensure products/systems are free from defects and function as designed through rigorous testing.
• Support Delivery Managers and End Users during UAT phase.
• Contribute to and adhere to department procedures and best practices, including testing standards, testing process and project methodology.
• Ensure all test assets are maintained and kept up to date including: test plans (where necessary), testing progress reports, test cases, defects.
• Keep up to date with industry best practices and provide subject matter expertise

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a customer experience environment and can also demonstrate behaviours in line with our Values; The Westfield Way.

Education and Qualifications

Required

• 4 years+ commercial experience of testing a wide-variety of software solutions
• Operated within an Agile development lifecycle
• Experience with automated testing methodologies and frameworks
• Experience with different types of functional requirements, ideally user stories
• Risk based testing approaches
• Demonstrable understanding of different approaches to test management and execution, but specifically Agile
• API/Web service testing experience

Desired

• Experience of BDD/ATDD techniques
• Use of Agile acceptance test tools (e.g. SpecFlow, Fitnesse, Cucumber, DbFit)
• Worked with .Net Software Delivery teams

Nice to have

• Experience of performance/load/security/usability testing

Skills

Required

• Passion for quality excellence and delivering the right thing by serving as end user representative - this will need initiative in exploring and working with end users to help achieve the best results
• Excellent attention to detail.
• Collaborative approach to testing, passionate about testing throughout the development lifecycle
• Ability to thrive in a cross-functional team on business critical projects
• Effective test design, test planning and scheduling
• Technical skills related to test automation
• Use of automated test tools (such as HP QTP, Selenium, SoapUI)
• Use of test management tools (e.g. Azure DevOps, Target Process, HP Quality Center)
• A demonstrable ability to write and present information to a high standard for a range of audiences
• Good problem solving skills to identify root cause and permanent resolution
• Must be organised
• Knowledge of database systems (e.g. SQL Server, Oracle, MySQL)

Desired

• An appetite for learning new skills and constantly improving existing ones
• Working knowledge of web technologies, database technologies and the Microsoft .Net Framework.
• Knowledge of Web Service APIs
• Knowledge of Website testing
• Knowledge of Financial Services products and underlying data.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Software QA Engineer will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own it

To find out more about what makes up each of our Values, please see our website.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, daily classes and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website..

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com

About the role

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the IT Support Team Leader supports our mission by leading the IT Support team to manage and resolve customer queries whilst offering excellent customer service.

The IT Support Team Leader will work within the IT Operations Team. You will be involved in monitoring and managing the team’s workload via our ticketing system, identifying trends and patterns in incidents in order to identify areas for improvement and change to increase efficiency, resilience, and most importantly the experience of the colleagues who use technology and the service

This role requires the ability to develop effective working relationships with colleagues within and beyond the IT team, in order to ensure that a consistent, high-quality service is delivered by the Service Desk. This is a fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge. The role will involve coaching and developing IT support colleagues and leading by example by working hands on resolving tickets when the workload demands.

Main Duties and Responsibilities

• To manage the day to day running of Westfield’s IT Support team including co-ordination of any ticket escalations
• To help provide IT user support to our internal/external customers
• Work closely with our IT Infrastructure team to ensure the key services on the IT infrastructure are fully operational to minimise any downtime experienced by our internal\external customers
• To help develop and maintain the IT Support standard operating procedures within Westfield Health
• Structure, lead, manage, develop, and motivate the IT Support team to ensure that the individual, team, and departmental objectives are met
• Ensure the Company IT hardware asset is kept up to date to reflect any changes so Westfield have an accurate record of all its IT hardware assets
• Manage day to day relationships with third party suppliers

Skills and Values

We are looking for people to join our team who have the right level of experience and skills working in a fast-paced IT environment and can also demonstrate behaviours in line with our Values, The Westfield Way.

Education and Qualifications

Required

• Standard GCSE level education or equivalent

Desired

• A degree or equivalent in Information Technology, Computer Science, or a similar discipline
• A formal qualification in leadership (i.e., ILM level 2 or above)
• A formal qualification in IT (I.E CompTIA A+, ITIL)

Experience

Required

• Working experience of leading, managing and coaching a high performing support team
• Previous experience of managing support calls, incidents, problems, root cause analysis and providing workarounds and solutions
• Experience of people management and leadership
• Previous experience of managing relationships with third party suppliers
• Extensive experience of building and maintaining effective working relationships at all levels from team members to senior executive levels

Desired

• • Previous experience in IT management in the financial sector

Skills

Required

• Must be articulate and confident in communicating at all levels both verbally and in writing
• Must have team leader skills including interviewing, team briefing and presentational skills with the ability to drive, manage, motivate a team
• Must have the ability to delegate and allocate tasks/work within a team
• Must have good skills in Microsoft Windows, Office 365, Voice/IP Networks
• Must have the ability to plan, organise, prioritise manage and track numerous concurrent activities to successful outcomes.
• Must be able to gather, collate, analyse information effectively from a range of sources to present and offer knowledgeable workable solutions
• Must be able to motivate staff through training, recognition, and counselling to enable a multi-disciplinary team to effectively work in harmony
• Must have excellent time management skills
• Must be flexible, adaptable, self-motivated and able to work with no supervision

Desired

• Skills in AWS
• Microsoft Azure
• Windows server administration
• Microsoft Deployment Technologies (WDS/SCCM
• VM Ware
• Sophos Antivirus
• Knowledge of the Westfield internal systems

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The IT Support Team Leader will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own it

To find out more about what makes up each of our Values, please see our website.

Benefits

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, daily classes, and development from our wellbeing coach. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website..

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values required for this role.

If you feel that you have the necessary experience and values to carry out this role, please apply by submitting your CV and provide information relevant to the selection criteria stated. This should include examples of how your skills, qualifications and experience meet the requirements of the role along with any other relevant supporting information.

Submit your CV and covering letter via email to HRinbox@westfieldhealth.com