Access to independent advice and support to help make the best possible care decisions
How do I access these services?
Once registered for My Westfield choose Care Advice and follow the onscreen instructions.
Care advisors are all specialists in their own field and trained to provide advice in a professional and empathetic way. From the first sign of needing care to an urgent situation, they’re there to provide you with expert advice and support on a wide range of care issues.
What do you get?
- Helps to reduce worry during an emotional and unsettling time
- Care advisors listen to your needs and wishes and discuss your situation in great detail
- Care options and research into the most suitable care providers
- Support and guidance through your next steps, providing information and advice to help you resolve your care issues
- Advice on the statutory services and funding which you may be eligible for
- Confidence that you or your elderly loved ones are receiving the right care, and are comfortable and well looked after
- The care advisory team can help you with your role as a carer.
- Understand your rights, navigate NHS/Private residential and home care choices, resolve care issues.
- Get practical and emotional support for your caring responsibilities.
Policyholders have unlimited access to Care Advice, available to support them with their own care or their partner and their/their partner’s parents
More information on this service, including what is covered and details of limitations are included in the Benefit Rule. Before you access this service, please ensure you read the full Benefit Rule.