A 24 Hour telephone line for confidential help and advice on medical, legal and domestic issues and online health and wellbeing resources. A 24 Hour telephone line for confidential help and advice on medical, legal and domestic issues and online health and wellbeing resources. You can talk to a qualified counsellor at any time of day or night.

How do I access it?

To access the 24 Hour Advice and Information Line:

Call the telephone number listed in your plan guide, or log in to My Westfield.
(Call charges may apply)

You’ll be asked for your Westfield Health scheme number (which is different to your Account Number).

To get your Westfield Health scheme number take a look at your welcome letter/email or call 0114 250 2000

(8.30am ‐ 5.30pm, Mon-Fri)

Or email us [email protected]

To access the Wisdom App:

Download Wisdom: Learn, Grow, Thrive available on the Apple App Store and Google Play

You’ll need to enter a one-time code when you register, use WHCORP.

You can also access it on the website here.

What do you get?

  • Access to a 24 Hour Advice and Information Line
  • Available for you, your partner and your dependent children who are 16 to 24 years old, in full-time education and living with you, this includes children living away from home during term time.
  • Receive confidential guidance on medical, legal and domestic issues from experienced counsellors, lawyers and medical advisors.
  • Unlimited use of our confidential telephone service, giving you and your family support from a team of qualified professionals.
  • Whatever the issue, support and advice is just a phone call away.
  • To help overcome life’s mental and financial wellbeing challenges the plan holder has access to online tools including a progressive app – Wisdom. With Wisdom there is live chat and support, you are able to specify preferences and topics to populate a personalised newsfeed and account with tailored resources, tools and learning materials. These include weekly mood trackers, four-week plans that can be worked through by you using the app, mini health checks and webinars.

Services available include:

  • Life support: Access to counselling for emotional problems and support on issues such as stress, anxiety, family problems, depression, relationships, problems at work and substance misuse
  • Legal information: For issues that cause anxiety or distress including debt management, consumer, property or neighbour disputes
  • Bereavement support: Qualified and experienced counsellors will help with grief plus access to legal advisors to help with related legal matters
  • Medical information: Qualified nurses are on hand to offer support on a range of medical or health-related issues offering practical information and advice

Wisdom App

For the policyholder only, access to online resources via Wisdom app and wellbeing portal to help overcome life’s mental and financial wellbeing challenges with a large library of wellbeing resources, giving access to podcasts, videos, guides, webinars, factsheets, self-help programmes, interactive tools and educational resources and articles. Wisdom users are able to specify preferences and topics to populate a personalised newsfeed and account with tailored resources, tools and learning materials.

These include:

  • Live chat and support
  • Personalised news feed
  • Weekly mood tracker
  • Four-week plans
  • Mini health checks
  • Webinars
  • Track your activity, steps, sleep, and mood
  • Breathing techniques

Structured counselling sessions

Please check your plan guide to see if you’re covered.

Many of our health cash plans include access of up to 6 structured counselling sessions, for the plan holder only. The telephone counsellor will arrange the sessions if they think that it would benefit you. Where counselling sessions are part of the cash plan, it covers the cost of up to 6 sessions in a 12-month period, per issue. These sessions can be delivered face-to-face, telephone or online. The counsellor may also offer you a digital Cognitive Behavioural Therapy (CBT) self-guided learning course; these 30 different programmes are supported by sessions with counsellors.