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Advice Line

What do you get?

  • Access to a 24 hour advice line
  • Receive confidential guidance on medical, legal and domestic issues from experienced counsellors, lawyers and medical advisors
  • Whatever the issue, support and advice is just a phone call away

Telephone counselling – counsellors are there to help if you’re concerned with issues such as stress, family difficulties, bereavement, anxiety, problems at work and depression

Legal information – experienced legal professionals are available to help with issues such as debt, matrimonial and family problems, property, consumer disputes and motoring

Health and wellbeing information – a team of nurses and doctors provide information on a wide range of health and lifestyle issues including medical symptoms and conditions, childhood illnesses, reducing alcohol consumption, diet and exercise, caring for the elderly and stopping smoking

How do I access it?

Call 0800 092 0987 or 0145 525 5123
(Available 24 hours a day. Call charges may apply)

You’ll be asked for your Westfield Health scheme number.

To get your Westfield Health scheme number take a look in your welcome pack or call 0114 250 2000
(Available 8am-6pm, Mon-Fri, except public holidays)

Or email us

Face to face counselling/Cognitive Behavioural Therapy sessions

Please check your plan guide to see if you’re covered. Many of our health cash plans include access of up to 6 face to face counselling or Cognitive Behavioural Therapy (CBT) sessions, when recommended by a telephone counsellor.

CBT can be used to treat health conditions such as phobias, depression, anxiety and obsessive compulsive disorder.