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Eldercare

Telephone Care Advisory Services

Care advisors are all specialists in their own field and trained to provide advice in a professional and empathetic way. From the first sign of needing care to an urgent situation, they’re there to provide you with expert advice and support on a wide range of care issues.

What do you get?

  • Access to independent advice and support to help make the best possible care decisions
  • Helps to reduce worry during an emotional and unsettling time
  • Care advisors listen to your needs and wishes and discuss your situation in great detail
  • Care options and research into the most suitable care providers
  • Support and guidance through your next steps, providing information and advice to help you resolve your care issues
  • Advice on the statutory services and funding which you may be eligible for
  • Confidence that you or your elderly loved ones are receiving the right care, and are comfortable and well looked after

Policyholders have unlimited access to Telephone Care Advisory Services, available to support them with their own care or any of their/their partner’s elderly relatives aged 65 or over.

Care After Hospital

Provides up to 18 hours of home care following an overnight stay in hospital, shared between the policyholder and one relative aged 65 or over (policyholder’s partner or policyholder’s parent).

  • Call our care advisory helpline so you can find the right home care package for you
  • Research into appropriate care providers
  • Receive a written report for you to make an informed choice

Our customer stories

Margaret and Janet
Janet contacted us because her mother Margaret had a stroke and had been advised that, due to the high level of her nursing need, she now needed to move into a care home with nursing. Read more...
Ronald
Ronald, 84, had a fall and fractured his left arm which required surgery. He was due for discharge imminently but his wife, Maureen, was concerned that she may not be able to help him dress as her fine motor skills were poor due to arthritis. Read more...
Robert and Jean
Robert and Jean have been married for 50 years and have lived in the family home since the 70s. Their children flew the nest many years ago, with only a daughter remaining nearby. She herself works full time and has two children at school. Read more...

How do I access these services?

Telephone Care Advisory Services
UK 0114 303 1060

Care After Hospital
UK 0114 303 0176

(Available 8am – 6pm UK time, Monday to Friday except Christmas Eve and public holidays. Call charges may apply)

You’ll be asked for your Westfield Health account number.