We may need more information to help us to pay your claim, which could delay things a little.
If this is the case, we will have sent your paper or email correspondence after assessing the claim asking for further details. Once these are supplied, we’ll work hard to pay your claim as quickly as possible.
Common reasons for delays are if we need the details of a practitioner or need supporting documentation to pay the claim
In the meantime, we’re happy to help if you wish to call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).