We may need more information to help us pay your claim, which could delay things a little. Perhaps you’ve already reached your maximum benefit balance? Did you send us a credit card receipt?
We always work hard to pay your claim as quickly as possible, so we’ll be in touch. We’re happy to help in the meantime if you wish to call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).