Alternatively you can browse our FAQ library below.
If you still can't find what you looking for please contact us.
Our friendly customer care team is always happy to help.
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for Pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Consultation cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for Pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Consultation cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
I no longer have cover through work, how do I continue my cover?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Additional information on what you can claim for (31)
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for Pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Consultation cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Health and wellbeing services (7)
How to cancel your account (2)
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Information on your cover (14)
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Updating your personal details (3)
What supporting documents do I need to attach with my online claim? (4)
Additional information on what you can claim for (31)
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for Pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Consultation cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Health and wellbeing services (7)
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Information on your cover (15)
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
I no longer have cover through work, how do I continue my cover?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Updating your personal details (3)
What supporting documents do I need to attach with my online claim? (4)
Contact our customer care team
- Ask us a question
- Find out more about what we do
- Discuss health and wellbeing strategy