Plan administration
Find useful contact details and information to help you administer your plan.
Administration guide - Core funded Flex account paying by Direct Debit
Membership changes template
Corporate Terms and Conditions
Insurance Product Information Document
Statement of Demands and Needs
Please refer to the Administration Guide if you have questions about making membership changes or payment queries.
Your Westfield Health & Wellbeing Consultant is available if you need any support with your account or to discuss your health and wellbeing strategy.
Promotional materials
You can share these materials with your employees to remind them about the benefits of their cash plan - only share the materials for the benefits you’ve chosen for your employees.
Plan guide
DoctorLine benefit email
Westfield Rewards benefit email
24 Hour Advice & Information Line without structured counselling benefit email
This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.
24 Hour Advice & Information Line with structured counselling benefit email
This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.
Therapy Treatments benefit email
Benefit posters
Click any of the posters below to see the full size version and download them - only share the materials for the benefits you’ve chosen for your employees.
How to videos
Here’s some helpful ‘how to’ videos to help your employees get the most from their plan - only share the videos for the benefits you’ve chosen for your employees.
How your people can access services and support
Only share the contact details for the benefits you’ve chosen for your employees. Policyholders will need their scheme number and/or policy number when they call which can be found in their My Westfield account.
DoctorLine
Call 0345 612 3861 or 0203 858 9094
(Available 24 hours a day. Calls will be recorded but remain confidential)
Wisdom App
Download: ‘Wisdom’. Available in the Apple App Store and in the Android App Store
You need to enter WHCORP to register.
Westfield Rewards
Register/login at www.westfieldrewards.co.uk
Helpdesk 0203 583 7020
(Available 24 hours a day, 7 days a week, 365 days a year)
Gym Discounts
Login via My Westfield
Call 0345 123 5327
(Available 9am-5pm, Mon-Fri, except public holidays)
Your employees can access their account details, make claims, check benefit balances and more, online via My Westfield
Our friendly Customer Care Team is on hand to help whether your employees have an enquiry about their policy or need advice with a claim.
Brand toolkit
You can download the Westfield Health logo, fonts, brand guidelines and images here.
Wellbeing solutions
Find out more about our wellbeing solutions to enhance your employee wellbeing strategy.
