Plan administration

Find useful contact details and information to help you administer your plan.

Administration guide - Core funded Flex account paying by Direct Debit

Membership changes template

Corporate Terms and Conditions

Insurance Product Information Document

Statement of Demands and Needs

Please refer to the Administration Guide if you have questions about making membership changes or payment queries.

Your Westfield Health & Wellbeing Consultant is available if you need any support with your account or to discuss your health and wellbeing strategy.

Promotional materials

You can share these materials with your employees to remind them about the benefits of their cash plan - only share the materials for the benefits you’ve chosen for your employees.

Plan guide

DoctorLine benefit email

Westfield Rewards benefit email

24 Hour Advice & Information Line without structured counselling benefit email

This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.

24 Hour Advice & Information Line with structured counselling benefit email

This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.

Therapy Treatments benefit email

How to videos

Here’s some helpful ‘how to’ videos to help your employees get the most from their plan - only share the videos for the benefits you’ve chosen for your employees.

How to use your cash plan
(including Westfield Rewards)

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How to use your cash plan
(without Westfield Rewards)

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What is a health cash plan?

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How to claim

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Westfield Rewards tour

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DoctorLine

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How Togetherall works

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How your people can access services and support

Only share the contact details for the benefits you’ve chosen for your employees. Policyholders will need their scheme number and/or policy number when they call which can be found in their My Westfield account.

DoctorLine™

DoctorLine

Call 0345 612 3861 or 0203 858 9094

(Available 24 hours a day. Calls will be recorded but remain confidential)

24 Hour Advice & Information Line

24 Hour Advice & Information Line

Call 0800 092 0987

(Available 24 hours a day)

Wisdom App

Wisdom App

Download: ‘Wisdom’. Available in the Apple App Store and in the Android App Store

You need to enter WHCORP to register.

Westfield Rewards

Westfield Rewards

Register/login at www.westfieldrewards.co.uk

Helpdesk 0203 583 7020

(Available 24 hours a day, 7 days a week, 365 days a year)

Gym Discounts

Gym Discounts

Login via My Westfield

Call 0345 123 5327

(Available 9am-5pm, Mon-Fri, except public holidays)

MRI, CT and PET Scanning Services

Scanning Service

Call 0345 345 4556

(Available 8.30am-5.30pm, Mon-Fri)

Your employees can access their account details, make claims, check benefit balances and more, online via My Westfield

Go to My Westfield

Our friendly Customer Care Team is on hand to help whether your employees have an enquiry about their policy or need advice with a claim.

Brand toolkit

You can download the Westfield Health logo, fonts, brand guidelines and images here.

Brand assets

Wellbeing solutions

Find out more about our wellbeing solutions to enhance your employee wellbeing strategy.

Wellbeing solutions

Contact our customer care team

Email us

Email us

Email us
Call us

Call us

0114 250 2000