With no shareholders, our colleagues and customers always come first. We know that the coronavirus pandemic will be concerning for a lot of you and causing disruption to your daily lives. As always, we’re here to support you through this challenging time.
We'd like to join many others in expressing our gratitude to the NHS and other key workers for their efforts, as well as you for staying at home to help stop the virus spreading.
Supporting people’s health and wellbeing has been our purpose for over 100 years and that’s never been more important than right now. Please do contact us if you’ve been financially affected by coronavirus.
We’re open as (almost) normal
We’ve taken steps to ensure there is as little disruption to your services as possible.
Our customer care team are set up to work remotely. Although there may be a slightly longer wait than normal, they’re available to answer your questions and process your claims.
We’re still accepting paper claims but we encourage you to claim online where possible. You can do this by logging in to My Westfield.
We’re grateful for your patience and understanding at this difficult time.
We’ve relaxed the rules for claiming
We recognise that everyone is under increased pressure. To offer you more flexibility and ensure everyone has the opportunity to submit their claim, we’ve extended the amount of time you have to submit your receipt after treatment from 13 to 26 weeks.
How your health cash plan can support you.
We’ve put together a blog on the ways your health cash plan can help you during the coronavirus outbreak, including:
DoctorlineTM – our 24/7 GP telephone line
24 Hr Advice and Information line – help and advice from trained counsellors, lawyers and medical advisers
Hospital Benefit – cash payouts in the event you’re admitted to hospital
For several weeks we’ve been working hard to increase our remote working capabilities so that as many of our team as possible can continue to do their jobs from home.
We know that financial stability plays a huge part in our mental health, and, as such, we’re committed to supporting the financial wellbeing of our people.
To ensure the safety of our people our head office, Westfield House, has been temporarily closed.
All of our people are now set up to work remotely and have been asked that they put their wellbeing first at this difficult time.
Everyone has been sharing their staying in snaps to help keep in touch and we have an employee engagement plan in place, which includes daily wellbeing hints and tips as well as a weekly virtual quiz.
For our on-site gym employees and wellbeing coaches, we’re continuing to follow government guidelines and have now shut our facilities.
To help our people stay active our on-site fitness coach is now working remotely, with live workouts and seminars on everything from flexibility to nutrition.
Our Yoga and Pop Pilates classes have also continued remotely to help everyone stay fit at home.
What are we doing for our community?
Giving back to the communities in which we live and work is a big part of what makes us Westfield Health.
Our not-for-profit heritage guides us at this time, and we’re proactively supporting charities and those in need in Sheffield and across the country.
Our regular fruit delivery has been given to S2, a local food bank supporting vulnerable and homeless people in Sheffield.
In recognition of the huge mental strain isolation places on all of us but especially on older adults, we’ve donated £10,000 to AgeUK to provide food parcels to elderly people. We’ve also extended our support further by calling those who are vulnerable or isolated.