Plan administration
Find useful contact details and information to help you administer your plan.
Administration guide - Upgrades and additional adults via Direct Debit
Use this administration guide if your employees will upgrade their cover or add an additional adult directly through Westfield Health via Direct Debit.
Administration guide - Upgrades and additional adults via payroll
Use this administration guide if your employees will upgrade their cover or add an additional adult via salary deduction.
Membership changes template
Corporate Terms and Conditions
Upgrade and add additional adult application form - Direct Debit
Use this direct debit form if your employees make their own arrangements directly with Westfield Health. If an employee wants to upgrade or add an additional adult, please send them the Insurance Product Information Document, the Statement of Demands and Needs and the application form.
Upgrade and add additional adult application form - Payroll
Use this payroll form if you deduct upgrade and additional adult premiums for your employees. If an employee wants to upgrade or add an additional adult, please send them the Insurance Product Information Document, the Statement of Demands and Needs and the application form.
Insurance Product Information Document
Statement of Demands and Needs
Please refer to the Administration Guide if you have questions about making membership changes or payment queries.
Your Westfield Health & Wellbeing Consultant is available if you need any support with your account or to discuss your health and wellbeing strategy.
Promotional materials
You can share these materials with your employees to remind them about the benefits of their cash plan - only share the materials for the benefits you’ve chosen for your employees.
Plan guide
DoctorLine benefit email
Westfield Rewards benefit email
24 Hour Advice & Information Line without structured counselling benefit email
This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.
24 Hour Advice & Information Line with structured counselling benefit email
This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.
Therapy Treatments benefit email
Upgrade and add additional adult poster - Direct Debit
Use this direct debit version if your employees make their own arrangements directly with Westfield Health. This template contains placeholders for you to edit your company information. Download it to your computer, open it and edit the information in the relevant places and save as a PDF. You can then share it with your people.
Upgrade and add additional adult poster - Payroll
Use this payroll version if you deduct upgrade and additional adult premiums for your employees. This template contains placeholders for you to edit your company information. Download it to your computer, open it and edit the information in the relevant places and save as a PDF. You can then share it with your people.
Benefit posters
Click any of the posters below to see the full size version and download them - only share the materials for the benefits you’ve chosen for your employees.
How to videos
Here’s some helpful ‘how to’ videos to help your employees get the most from their plan - only share the videos for the benefits you’ve chosen for your employees.
How your people can access services and support
Only share the contact details for the benefits you’ve chosen for your employees. Policyholders will need their scheme number and/or policy number when they call which can be found in their My Westfield account.
DoctorLine
Call 0345 612 3861 or 0203 858 9094
(Available 24 hours a day. Calls will be recorded but remain confidential)
Wisdom App
Download: ‘Wisdom’. Available in the Apple App Store and in the Android App Store
You need to enter WHCORP to register.
Westfield Rewards
Register/login at www.westfieldrewards.co.uk
Helpdesk 0203 583 7020
(Available 24 hours a day, 7 days a week, 365 days a year)
Gym Discounts
Login via My Westfield
Call 0345 123 5327
(Available 9am-5pm, Mon-Fri, except public holidays)
Your employees can access their account details, make claims, check benefit balances and more, online via My Westfield
Our friendly Customer Care Team is on hand to help whether your employees have an enquiry about their policy or need advice with a claim.
Brand toolkit
You can download the Westfield Health logo, fonts, brand guidelines and images here.
Wellbeing solutions
Find out more about our wellbeing solutions to enhance your employee wellbeing strategy.
