It’s a 24 hour telephone line for confidential help and advice on medical, legal and domestic issues and online health and wellbeing resources. You can talk to a qualified counsellor at any time of day or night.
The details of this service, including the contact number, can be found on My Westfield and in your plan guide.
We’ll ask you to quote the special scheme number supplied in your welcome email. You can also find your scheme number on My Westfield or you can call our Customer Care Team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).
Your calls are confidential. Your Scheme number is different to your account number and does not identify you, it just confirms that you can use the service.
Not all plans have the 24 Hour Advice & Information Line included. To see a full list of the benefits covered on your plan, including terms and conditions, please refer to your plan guide which you’ll find in My Westfield.