Browse our FAQ library below
If you still can’t find what you looking for please contact us.
Our friendly customer care team is always happy to help.
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening/Assessment cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under specialist consultation and diagnostics cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
How do I access the 24 Hour Advice & Information Line?
How do I access the DoctorLine service?
How do I access the expert medical opnion/Best Doctors® service?
How do I get my club membership discount?
How do I register for Westfield Rewards?
What is covered under Westfield Rewards?
Which gyms are covered under Gym Discounts?
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening/Assessment cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under specialist consultation and diagnostics cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
How do I access the 24 Hour Advice & Information Line?
How do I access the DoctorLine service?
How do I access the expert medical opnion/Best Doctors® service?
How do I get my club membership discount?
How do I register for Westfield Rewards?
What is covered under Westfield Rewards?
Which gyms are covered under Gym Discounts?
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
I no longer have cover through work, how do I continue my cover?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Additional information on what you can claim for (31)
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening/Assessment cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under specialist consultation and diagnostics cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Health and wellbeing services (7)
How do I access the 24 Hour Advice & Information Line?
How do I access the DoctorLine service?
How do I access the expert medical opnion/Best Doctors® service?
How do I get my club membership discount?
How do I register for Westfield Rewards?
What is covered under Westfield Rewards?
Which gyms are covered under Gym Discounts?
How to cancel your account (2)
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Information on your cover (14)
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Updating your personal details (3)
What supporting documents do I need to attach with my online claim? (4)
Additional information on what you can claim for (31)
Am I covered for acupuncture?
Am I covered for day surgery?
Am I covered for dental trauma?
Am I covered for dentures?
Am I covered for dermatology?
Am I covered for eye tests?
Am I covered for hearing aids?
Am I covered for MRI and CT scans?
Am I covered for physiotherapy?
Am I covered for seeing a nutritionist?
Am I covered for sports massage?
Am I covered for the cost of contact lenses?
Am I covered for ultrasound scans?
Am I covered for visits to the Dermatologist?
Can I claim for pilates?
Can I claim for prescription sunglasses?
Can I claim for teeth whitening?
Can I claim for trips to the dental hygienist?
What can I claim for under Chiropody cover?
What can I claim for under Dental Accident cover?
What can I claim for under Dental cover?
What can I claim for under Health Screening/Assessment cover?
What can I claim for under Hospital Benefit cover?
What can I claim for under Maternity / Paternity / Adoption cover?
What can I claim for under Optical cover?
What can I claim for under Prescription Charges cover?
What can I claim for under specialist consultation and diagnostics cover?
What can I claim for under Surgical Appliance cover?
What can I claim for under Therapy Treatments cover?
What is a dental accident?
Which alternative therapies am I covered for?
Health and wellbeing services (7)
How do I access the 24 Hour Advice & Information Line?
How do I access the DoctorLine service?
How do I access the expert medical opnion/Best Doctors® service?
How do I get my club membership discount?
How do I register for Westfield Rewards?
What is covered under Westfield Rewards?
Which gyms are covered under Gym Discounts?
Can I email my claim to you?
Can you tell me what I’ve claimed for in the past?
How can I check my benefit balances?
How do I arrange for my claims to be paid into my bank account?
How do I claim online?
How do I find out if you’ve processed my claim?
How do I get a claim form?
How do I get the My Westfield mobile app?
How do I make a claim?
How do I make a Personal Accident claim?
How long do I have to claim?
How much can I claim?
What can I claim for?
What details should be on my receipt?
When will my claim be paid?
Where do I send my claim form?
Where does it tell me exactly what I can and can’t claim for?
Why hasn’t my claim been paid?
Information on your cover (15)
Am I covered when I travel abroad?
How can I add my partner to my cover?
How do I complain?
How do I upgrade my cover to a higher level?
I no longer have cover through work, how do I continue my cover?
Is my partner covered under my plan?
What age are children/dependants covered up to?
What can I claim for my dependant children?
What is the age limit on the policy?
What is the start date of my policy?
What plan do I have?
When can I start claiming from?
When does my cover start?
When does my policy expire?
When will my premiums start?
Updating your personal details (3)
What supporting documents do I need to attach with my online claim? (4)
Contact our customer care team
- Ask us a question
- Find out more about what we do
- Discuss health and wellbeing strategy
