I’m a policyholder in the Republic of Ireland. How do I claim and access other services?

We want making a claim as simple as possible, but there is a different process to follow if you live in the Republic of Ireland.

All claims are paid in Euros into your bank account. To submit your claim, please follow these steps:

1. Download a claim form by visiting westfieldhealth.com/claim-forms
2. Complete the claim form and take a picture of your receipt
3. Attach the claim form and picture of your receipt to an email and send it to [email protected]
4. We’ll process the claim within 4 working days
5. You’ll receive an email from the HSBC team with a link to process the payment
6. Log in to the Beneficiary Self Management System via the link
7. You can choose to have your payment deposited into your bank or PayPal account in EUR
8. The payment will be processed in 2-3 days and the money will be sent directly to your account

You can access most of our other services, such as DoctorLine, the Scanning Service, Counselling and 24 Hour Advice Line, as normal by logging into My Westfield. For some of these you need to use a different telephone number. These Ireland telephone numbers are detailed on the benefit tile.

Gym Discounts has a limited number of sites in the Republic of Ireland. Unfortunately, you won’t be able to access Westfield Rewards or Togetherall.

If you have any questions, please contact our Customer Care Team on +44 114 250 2000 or complete our Contact form.