Help and support

To see if you can add your family to your cover, please refer to your plan guide, which you can find in My Westfield. Details may also be found in your Welcome Pack.

Alternatively, call us on 0114 250 2000 (8:30am – 5:30pm, Mon-Fri except public holidays) to discuss this.

For more information on how to change your level of cover, please refer to your plan guide in My Westfield. For some plans the application form to change your level can be found at the back of your plan guide.

Alternatively, call us on 0114 250 2000 (8:30am – 5:30pm, Mon-Fri except public holidays) to discuss this.

We’re dedicated to making a healthy difference to the quality of life of our customers and the communities in which they live and work. We’re proud of the service we provide but know we might not get it right all the time. When something goes wrong, we’d like to know so we can try to put it right for you.

You can contact us with your concerns by phone on 0114 250 2000 (8:30am – 5:30pm, Mon-Fri except public holidays); email at [email protected]; or by post, Westfield Health, PO Box 340, Sheffield S98 1XB.

More information about how to make a complaint can be found in our ‘How to Complain’ form.

For more information on who is covered on your policy, please refer to your plan guide in My Westfield.

If your plan doesn’t include cover for your partner, you may be able to apply for them to have separate cover. You can call us on 0114 250 2000 (8:30am – 5:30pm, Mon-Fri except public holidays) to find out more.

Permanent disability is defined as any form of functional disability which has lasted for at least 12 months and from which, based on medical evidence, you will never recover.

Existing policyholders can remain on health cash plan and level of cover they’re currently on which they reach 66 and can transfer to a lower level of cover at any age.

New customers and policyholders applying to transfer to a higher level of cover must be under 66 years of age.

The age limit for dependent children cover varies depending on your plan.

For more information on dependant cover, please refer to your plan guide, which you can find in My Westfield.

We may occasionally need these in order to assess your claim properly.

Before we approve a claim for certain benefits, we may ask for your GP to complete a form to confirm that they’ve recommended your treatment and it’s not a pre-existing medical condition.

Some GPs and medical practitioners may charge for this service. We’re sorry that cannot cover this cost.

We may occasionally need your GP or consultant to complete a therapy treatment form in order to assess your claim properly.

Before we approve a claim for therapy treatment, we may ask your GP or consultant to complete a form to confirm that they’re aware of your treatment and it’s not a pre-existing medical condition.

Some GPs and medical practitioners may charge for this service. We’re sorry that cannot cover this cost.

If you need to inform us that a policyholder has passed away, please complete this online bereavement form. Based on the form, we will assess any outstanding claims, arrange refunds for any extra premiums taken and close the policyholder’s policy, including cancelling any Direct Debits.

Alternatively, you can inform us by calling our Customer Care Team on 0114 250 200 (8:30am-5:30pm, Mon-Fri except public holidays) who will kindly and sensitively assist you.

Yes, you can set up a family member or other trusted individual as a third party contact at any time. This allows us to share information about your policy with them and, if you wish, lets them change your policy details.

To do this, complete our third party consent form.

Alternatively, you can call our Customer Care Team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

Yes. We try to make it as easy as possible for all of our customers to read our information.

Please call our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) and we’ll be happy to get your requested item produced in larger print.

Your account number can be found in all personal paper or email correspondence from Westfield Health.

You can also view your account number in My Westfield. Depending on your plan, to see your account number you will need to click on ‘More Info’ or ‘My Account’ once signed in.

If you are unable to sign in to My Westfield, you can receive an account number reminder email.

Alternatively, give us a call on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) to find out.

It’s a 24 hour telephone line for confidential help and advice on medical, legal and domestic issues and online health and wellbeing resources. You can talk to a qualified counsellor at any time of day or night.

The details of this service, including the contact number, can be found on My Westfield and in your plan guide.

We’ll ask you to quote the special scheme number supplied in your welcome email. You can also find your scheme number on My Westfield or you can call our Customer Care Team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

Your calls are confidential. Your Scheme number is different to your account number and does not identify you, it just confirms that you can use the service.

Not all plans have the 24 Hour Advice & Information Line included. To see a full list of the benefits covered on your plan, including terms and conditions, please refer to your plan guide which you’ll find in My Westfield.

It’s a 24 hour telephone line on which you can speak to a GP 24/7 over the phone, arrange a video consultation and get prescription medicine, if required.

You can find the phone number or URL you need to access Doctorline in My Westfield. You’ll need to provide your Westfield Health account number.

DoctorLine can be used by you, your partner and your resident dependent children.

When calling, we’ll ask you to choose either a telephone or video consultation. Our experienced healthcare operator will take some details from you and will book an appointment for a GP to call you back at a time convenient to you.

Please note, DoctorLine GPs are unable to provide referrals to consultants or other medical professionals.

Not all plans have DoctorLine included. To see the full list of benefits covered under your plan, including terms and conditions, please refer to your plan guide in My Westfield.

The service offers discounts on gym memberships, digital fitness subscriptions and equipment across a network of thousands of gyms, studios, fitness centres and sports clubs across the UK and Ireland. There are currently discounts offered at thousands of gyms across the UK and Ireland.

To access the discounts go to My Westfield, select ‘Gym Discounts’ to link through to the Health Club Locator and then follow the instructions, or call 0345 123 5327 (available 9am-5pm, Mon-Fri, except public holidays).

Once you’ve chosen your preferred deal, a voucher will be ready to download or will be emailed to you. Present this voucher to your chosen club and enjoy your membership. Through the website you can make suggestions for new clubs to be added to the network.

This service is managed by Epassi, Westfield Health does not select or track these discounts and these must be accessed through the Gym Discount website.

Not all plans have Gym Discounts included. To see the full list of benefits covered under your plan, including terms and conditions, please refer to your plan guide in My Westfield.

Westfield Rewards is our exclusive rewards site, with access to special offers on all your favourite goods and services from a wide range of retailers, restaurants, travel companies and destinations.

It’s available on most of our health cash plans, so please check your plan guide in My Westfield to see if you’re eligible.

You can access Westfield Rewards in My Westfield. Click on ‘Westfield Rewards’ and we’ll guide you through the registration process.

This service is managed by Reward Gateway Edenred, Westfield Health does not select or track these discounts and these must be accessed through the Westfield Rewards website.

Please note that this is a separate registration and sign-in process than My Westfield.

For a Health Cash Plan cancellations you can notify us at any time that you wish to cancel. All cancellations are effective as of the end of the month in which we are notified.

For Private Health Insurance cancellation queries, please call our customer helpline.

To inform us of your intent to cancel, please call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) or email us at [email protected].

Of course, you have a 14 day cooling off period from the date we accept your application.

Simply call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) or email us at [email protected].

Yes. We hold records of your claims history for 5 years. Beyond that, your records are disposed of in line with legal obligations.

If you need to know anything about your previous claims, please view your claims history at My Westfield, or call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

We can only accept claims submitted one of two ways: online, either in browser or via the Westfield mobile app; or by post.

All types of claims for health cash plans can now be made online in My Westfield, removing the need to post any documentation to us.

You can check the progress of your claim by logging in to My Westfield.

We aim to process claims within 4 working days. We’ll also send you a remittance advice by email or post once your claim is processed.

We’ll make your payments directly into your bank or building society account via Direct Credit, provided that you’ve supplied us with your bank details either online at My Westfield as part of the claims process, or by completing the Direct Credit section on your claim form.

Alternatively, you can call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays). and we can set up your Direct Credit details over the phone.

Providing that all the paperwork is in order, we’ll aim to process your claim within 4 working days and make the payment directly into your bank or building society account.

Before claiming for your dependent children, we’ll need their details on file to match against any submitted receipts.

Depending on your plan, you may need to either provide your dependant’s details when making your first claim for them, or via the ‘Dependants’ tab on My Westfield.

Alternatively, you can set up your dependent children’s details over the phone by calling us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

To claim for a dependant, you will need to select the option to claim for a child/dependant and provide a receipt with details matching those of a dependant whose details are held on your account.

You can install the My Westfield app on Android and iOS devices by downloading it from Google Play or the App Store.

Once you’ve downloaded it, you can log in using your username and password. Alternatively, you’ll need to register if you haven’t done this already.

Making a claim is easy, once you’ve received and paid for your healthcare treatment, you can claim for all benefits online at My Westfield. To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can also find in My Westfield.

You’ll need your original receipt and/or any supporting documentation and to claim within 26 weeks.

You, or the person acting on your behalf, should call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

We’ll send you a Personal Accident Claim form, which should be completed and returned to us at Westfield Health, PO Box 340, Sheffield, S98 1XB.

To register for My Westfield, ensure your policy start date has commenced as indicated in your welcome documentation. Registration is only available on or after your policy start date.

It’s really quick and easy. Go to My Westfield, then in the ‘Sign in to My Westfield’ section, click ‘Register for an account‘.

When registering, an authentication code will be sent from us. If you don’t find it in your inbox, check your junk/spam folders. For work email registrations, ensure your security settings allow receipt of emails from Westfield Health to prevent any blocking.

While registering, please make sure your surname and Account Number are entered as provided in your welcome documentation. If there are discrepancies, please contact us, as this may impact your registration until we’ve amended the discrepancy.

Your email address might already be associated with a previous Westfield product or used by another individual, please note an email address can only be used on one account at a time. Should this be the case, please contact our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri, except public holidays).

We must receive your claim within 26 weeks of the payment date.

The quickest way to claim is online, by logging in to My Westfield.

To see a full list of the benefits covered on your plan including information on benefit balances and when they renew, please refer to your plan documents, which you can find by logging in to My Westfield.

You can access your benefit balances in My Westfield as well. Once signed in, depending on your plan, select either ‘Your balances’ or ‘Benefit balances’.

Also, when you claim, we’ll send you a remittance advice by email or post which will tell you the amount you have left in your benefit. It’s worth holding on to it for future reference.

To access My Westfield, you’ll need to register first.

If you’ve already registered for My Westfield and forgotten your password, follow the steps to sign in, enter the email address you used to register for My Westfield, click ‘Continue’, then select ‘Forgot password?’.

An email will be sent to your inbox, provided the email address is in use. If the email doesn’t arrive after a few minutes, please check your junk/spam folders.

If using a work email address, please double check your security software isn’t blocking the email from Westfield Health.

If you’ve received notification that your policy has ended, access to My Westfield may be restricted.

For help please call our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

If you’ve already registered for My Westfield and forgotten your password, follow the steps to sign in, enter the email address you used to register for My Westfield, click ‘Continue’, then select ‘Forgot password?’.

After you click ‘Continue’, an email will be sent to your inbox, provided the email address is in use. If the email doesn’t arrive after a few minutes, please check your junk/spam folders.

If using a work email address, please double check your security software isn’t blocking the email from Westfield Health.

You can find your plan details by logging in to My Westfield.

Once you’ve logged in, the name and details of your plan can be found in your plan guide, located in either the ‘About your plan’ or ‘Product information’ section.

Depending on the cash plan policy you have, the policy may either run as a monthly contract that automatically renews, or it may run on an annual basis, automatically renewing each year on the date detailed in your welcome pack.

For specific policy terms, including renewal and benefit dates, please refer to your plan guide, which you can find on My Westfield.

PHI policies run as annual contracts. They are annually renewable and will automatically renew each year on the commencement date detailed in your welcome pack.

For specific policy terms, including renewal and benefit dates, please refer to your plan guide, which you can find on My Westfield.

Your cover starts from the start date of your policy and you can claim from then too. Receipts must be dated for treatment/services after this date.

Your start date will be confirmed in your welcome email.

Alternatively, you can find this information on My Westfield.

Receipts should include:

• The person’s name who received the treatment/goods/services
• The date and amount of each payment
• The supplier or practitioner’s name, address and contact details
• Details of the treatment/service received
• The date you, or a person eligible to claim, received the treatment/goods/services
• Itemised details of any additional sundry items that were bought

We can’t accept:

• Invoices without a supporting full receipt
• Credit/debit cards receipts without a supporting full detailed receipt
• Receipts for part payment or deposits – including those with outstanding balances to pay
• Claims for advance payments (unless the receipt shows that these treatments/goods or services have been received and on which dates)

This depends on the date we register you as a new policyholder.

The start date of your policy and your Direct Debit will be confirmed in your welcome email, which we’ll send out to you.

If you are joining through your employer, your policy may be provided as a benefit in kind or deducted from your salary.

You can claim for all benefits online in My Westfield.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can also find in My Westfield.

Alternatively, you can download a claim form and post it to us at Westfield Health, PO Box 340, Sheffield, S98 1XB.

To find your plan guide, register and login to My Westfield.

Once you’ve logged in, your plan guide can be found in either the ‘About your plan’ or ‘Product information’ section.

You can claim for all benefits online at My Westfield.

To see a full list of the benefits covered on your plan, including terms and conditions, please refer to your plan guide, which you can also find in My Westfield.

Alternatively, if you have a claim form you can post it to us at: Westfield Health, PO Box 340, Sheffield, S98 1XB.

We may need more information to help us to pay your claim, which could delay things a little.

If this is the case, we will have sent your paper or email correspondence after assessing the claim asking for further details. Once these are supplied, we’ll work hard to pay your claim as quickly as possible.

Common reasons for delays are if we need the details of a practitioner or need supporting documentation to pay the claim

In the meantime, we’re happy to help if you wish to call us on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays).

You can apply online for a health cash plan today.

If you’re joining through your employer, you may be able to join online or by contacting your HR team. Once you have a completed application form, send it to [email protected] or by post to Westfield Health, PO Box 340, Sheffield, S98 1XB.

A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare and provides access to valuable health and wellbeing services.

You can rest assured that cover will help with your bills, so it’s a great way to help you budget for your everyday health costs.

You must be at least 16 years old and younger than 66 years of age to apply for Good4you health cash plan cover.

Existing policyholders applying to transfer to a higher level of cover must be under 66 years of age. However, policyholders are not required to leave the plan once they become 66 and can transfer to a lower plan level at any age.

For Private Health Insurance cover, you must be at least 18 years old and younger than 80 years of age to apply for Private Health Insurance. However, policyholders are not required to leave the plan once they become 80.

Some plans may allow you to update your address details on My Westfield.

Alternatively, please call our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) and we’ll be happy to update this.

Some plans may allow you to update your personal details on My Westfield.

Alternatively, please call our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) and we’ll be happy to update your details.

Some plans may allow you to update your Direct Credit or Direct Debit details on My Westfield.

Alternatively, please call our customer care team on 0114 250 2000 (8:30am-5:30pm, Mon-Fri except public holidays) and we’ll be happy to update your details.

We do not provide cover for visits to a counsellor that you’ve paid for yourself.

However, some plans have access to 6 free sessions of structured counselling in a 12 month period, arranged through our 24 Hour Advice & Information Line.

To see if structured counselling is included in your plan, please refer to your plan guide, which you can find in My Westfield.

No, we do not provide cover for hearing tests or visits to an audiologist.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Dental benefit on your plan, we’ll consider claims for dentures if you receive and pay for full upper set, full lower set or both or partial dentures from a registered dentist who is a member of an approved professional organisation.

For our Good4You and Advantage Health Cash Plans, if you need full dentures you can claim up to double the maximum Dental Benefit, but this allowance will be available over a two year benefit period. Your receipt must confirm that full dentures have been supplied.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can in My Westfield.

Some plans cover MRI, CT and PET scanning services and some enable you to claim that cost from your Consultation benefit.

You can find full information on what you’re covered for in your plan guide, available in My Westfield, or you can contact our customer care team on 0114 250 2000 (available 8:30am–5:30pm, Monday to Friday, excluding public holidays).

For more information on who is covered on your policy, please refer to your plan guide, which you can find by logging in to My Westfield.

Alternatively, call us on 0114 250 2000 (8:30am – 5:30pm, Mon-Fri except public holidays). to discuss this.

No, we do not provide cover for teeth whitening, or any other cosmetic dental procedures, on any of our plans.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

We’re completely impartial. We don’t hold a register of practitioners and we don’t recommend individual practitioners to our policyholders. We simply require that any practitioner you see must be registered with, or a member of, an approved professional organisation.

As long as the practitioner you receive and pay for treatment from is a fully qualified member of the relevant professional body for each benefit type, your claim would be processed in accordance with the benefit available on your plan.

We’ve made a list of sites to help you find an approved practitioner.

We do exclude any practitioners that are a member of your immediate family – a parent, child, brother or sister, or your partner or from a business that you own.

Your health cash plan isn’t a travel insurance policy.

However, you can use your cover for emergencies when temporarily travelling away from home. For example, if you damage your glasses whilst overseas, you can still claim towards the optician’s costs, up to the limits of your plan.

We ask that all relevant documentation relating to your claim is in English. Entirely at our discretion we may agree to accept an English translation accompanying the original documents, when you’ve provided this at your own expense.

You (and if the claim relates to them your dependant child) must be resident in the UK for a minimum of 6 months each year to be eligible for cover on this plan. When you submit a receipt for money that you’ve paid, we will use the currency exchange sell rate, supplied by our bank, on the date we process the claim.

The benefits covered under Worldwide cover (if included on your policy) are:

• Dental Accident
• Emergency Dental treatment
• Optical – replacement eyewear (glasses or contact lenses)
• Emergency admissions for In-patient or Day Surgery
• DoctorLine
• 24 Hour Advice and Information Line

All other benefits and services are not available.

This plan is not a travel insurance policy.

To see a full list of the benefits covered on your plan, including the benefits covered for emergencies when temporarily travelling away from home, please refer to your plan guide, which you’ll find in My Westfield.

Providing you have the Specialist Consultation & Diagnostics benefit on your plan, you are covered for visits to a recognised Consultant Dermatologist.

**If treatment is carried out on one of your visits, please ensure treatment is covered under your Specialist Consultation & Diagnostics benefit**

We’ve made a list of sites to help you find an approved practitioner.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

No, we do not provide cover for ear wax removal or ear syringing on any of our plans.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

We provide lots of different plans with a range of benefits.

To see a full list of the benefits covered on your plan, you can look at your plan’s benefit table, which can be found in the plan guide. You can access your plan guide in My Westfield.

Providing you have Hospital Benefit on your plan, you can claim when:

• You are admitted as an in-patient to an NHS or private hospital/treatment centre or hospice

Or on a day when:

• You are admitted to an NHS or private hospital/treatment centre as a day case patient and
• You are required to sign a consent form and are allocated a bed – the use of which is normally for a period of supervised recovery

We will cover you at the day/night rate for your plan level for:

• A surgical procedure involving the use of theatre facilities when you’re admitted as a day patient, you sign a consent form and you have a local, regional or general anesthetic. The surgical procedure is one that aims to treat disease, injury or abnormality by operating directly on or removing the affected body part, or removing a foreign body
• Overnight in-patient admissions for treatment, tests or investigations
• Maternity related in-patient admissions, from the 11th night that you have been an in-patient. You must give us evidence of the first 10 nights that you have spent in the hospital/treatment centre (these nights do not have to be consecutive)
• A dependent child required to remain in the hospital/treatment centre following its birth, from the date that the mother is discharged
• Claims submitted when the patient is discharged as an in-patient

We will not cover:

• Out-patient attendances, including procedures carried out in an out-patient setting
• Tests or investigations e.g. biopsies and endoscopies carried out for investigative purposes as a day patient
• Treatment and/or pain relief administered by injection as a day patient
• Cardioversion as a day patient
• Out-patient visits for chemotherapy, radiotherapy or kidney dialysis
• Admissions for rehabilitation, domestic reasons or respite care
• Attendances at a GP or Dental surgery
• Maternity related admissions for the first 10 nights
• Any type of in-patient admission where the hospital/treatment centre could be regarded as your permanent residence
• If you had a day surgery procedure and are admitted as an in-patient on the same day this counts as one event not two so only one day/night can be claimed.

Providing you have the Chiropody benefit on your plan, we’ll consider claims for chiropody/podiatry treatment from a chiropodist/podiatrist that is registered with the Health and Care Professions Council.

We will cover:

• Chiropody and podiatry consultations, assessments and treatment

We will not cover:

• Any treatment that isn’t chiropody or podiatry
• Pedicures or cosmetic treatments
• Surgical footwear or appliances (e.g. corrective footwear)
• Exclusions (see General Terms and Conditions)

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Dental Accident benefit on your plan, we’ll consider claims for dental treatment from a registered dentist who is a member of an approved professional organisation.

We will cover:

Dental treatment carried out directly as a result of accidental injury to teeth, caused by direct external impact to the head*

We will not cover:

• Any accidental injury that has not been caused by direct external impact to the head e.g. we will not cover injury caused by eating/drinking
• Any payment made more than 24 months after the date of the accident
• Any insurance or dental care scheme premiums
• Prescription charges
• Exclusions (see General Terms and Conditions)

* The dentist’s receipt must specifically confirm treatment is a consequence of an accidental injury and there has been a dental emergency appointment within 30 days of the accident or injury. The accident must have occurred after you applied for the plan.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Dental benefit on your plan, we’ll consider claims for dental treatment from a registered dentist who is a member of an approved professional organisation.

We will cover:

• Dental treatment and dental check-ups
• Full or partial dentures*
• Hygienist visits
• X-rays
• Braces and implants

We will not cover:

• Insurance or dental care scheme premiums/payments, registration or administration fees
• Dental treatment as a result of an accident (see Dental Accident benefit)
• Teeth whitening
• Prescription charges
• Sundry items
• Non-prescribed gum shields
• Exclusions (see General Terms and Conditions)

* We’ll consider claims for dentures if you receive and pay for full upper set, full lower set or both or partial dentures from a registered dentist who is a member of an approved professional organisation. If you need full dentures you can claim up to double the maximum Dental Benefit, but this allowance will be available over a two year benefit period. Your receipt must confirm that full dentures have been supplied.

We’ve made a list of sites to help you find an approved practitioner.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Health Screening/Assessment benefit on your plan, we’ll consider claims for tests which you have to assess your general health. The tests must be carried out within one appointment. At a minimum the health assessment must include all of the following:

• Body composition measurement including height, weight (BMI) and body fat percentage
• Blood pressure measurement
• Cholesterol or diabetes check and
• Kidney or liver function test

Please note that health assessments must be carried out by a professional who is medically qualified and insured to carry out a health screen at an establishment registered with the or Care Quality Commission (CQC) or the General Pharmaceutical Council (GPhC). This can include a hotel suite or other private or public building, if this is registered through the health screening provider with the CQC.

We will not cover:

• Individual diagnostic tests or checks
• Self-administered home health assessments
• Exclusions (see General Terms and Conditions)

This page gives you more information how to find an approved practitioner.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

When you’re named as mother or father on the child’s full birth certificate, or you are named as the child’s adopter, we’ll cover:

• Single or multiple births, benefit is payable per child
• Adoptions when the child is placed with you before their 16th birthday
• Stillbirths when you send us the stillbirth certificate

If you’re submitting your claim for maternity/paternity, we will need to see the full birth certificate*, which should include:

• You named as the mother or father
• A copy or photo of the original

We can’t accept:

• A short birth certificate that doesn’t name you as the mother or father

* Please note a photocopy or photo of the certificate is acceptable – DO NOT post your original receipt to us

If you’re submitting your claim for adoption, we will need to see the adoption papers**, which should include:

• You named as the child’s adopter
• A copy or photo of the original

We can’t accept:

• Any documents that do not have you named as the child’s adopter the child’s birth certificate without the adoption papers

** Please note a photocopy or photo of the papers is acceptable – DO NOT post your original papers to us

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the optical benefit on your plan, we’ll consider claims for optical from a registered practitioner who is a member of an approved professional organisation.

We’ll cover:

• Eyesight tests
• Prescription spectacles, sunglasses and contact lenses
• Solutions for use with your prescribed contact lenses
• Prescription lenses to an existing frame
• Prescription goggles/safety goggles
• Payments that you make for prescription contact lenses supplied under a monthly scheme, when you obtain an itemised receipt

We will not cover:

• Frames purchased without prescription lenses
• Non-prescription spectacles, sunglasses or contact lenses
• Any insurance of peace of mind guarantee
• Exclusions (see General Terms and Conditions)

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can in My Westfield.

Providing you have the Prescription Charges benefit on your plan, we’ll cover:

The cost of NHS prescription charges at the current standard rate for an item in England. This means if you claim for a private prescription the amount reimbursed is the equivalent cost of an NHS prescription item in England and the number of items in your plan level.

We will not cover:

• Any prescription item if you are exempt from paying prescription charges, or if a prescription charge doesn’t apply

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Surgical Appliance benefit on your plan and that the appliance is prescribed by a Medical Professional.

We will cover:

• Hearing aids (including repairs)
• Surgical supports that are worn
• Surgical corsets
• Trusses
• Surgical stockings
• Prosthetics
• Orthotic shoes (custom-made for your specific medical needs)
• Orthotic inserts/arch supports
• Wigs
• Mastectomy bras/prosthesis/swimwear
• White guide canes

We will not cover:

• Any item not specifically listed above
• Hearing aid batteries
• Tens machines
• Wheelchairs/crutches/walking frames

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have Therapy Treatments benefit on your plan, we’ll consider claims for a range of physical therapies if you receive and pay for treatment from a registered practitioner who is a member of an approved professional organisation.

We will cover:

• Physiotherapy
• Acupuncture
• Chiropractic
• Osteopathy
• Homeopathy treatment
• Homeopathic prescriptions supplied by a Homeopath as part of a consultation

We will not cover:

• Any treatment that is not physiotherapy, acupuncture, chiropractic, osteopathy or homeopathy
• Group sessions or classes
• Separate scans e.g. MRI, ultrasound , x-rays unless they are diagnostic scans or x-rays when they are performed by the therapist at the same time as their therapeutic assessment
• Herbs, herbal remedies, supplements or vitamins even if these have been recommended or supplied by your Physiotherapist, Acupuncturist, Chiropractor, Homeopath or Osteopath
• Exclusions (see General Terms and Conditions)

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Specialist Consultation and Diagnostics benefit on your plan and the following applies:

• Your Medical Professional recommends referral to a Consultant Physician or Surgeon
• You pay a registered Consultant Physician or Consultant Surgeon, who is a registered specialist with the General Medical Council or a GP
• You submit your claim in accordance with the General Terms and Conditions of your plan

We will cover:

• Diagnostic consultations from a Consultant Physician or Consultant Surgeon
• Diagnostic and investigative tests and scans carried out in a hospital/treatment centre, including but not limited to: x-rays, scans, endoscopies, tests on body tissue samples, blood tests, ECGs; required to aid the diagnosis under the management of a Consultant Physician or Consultant Surgeon*
• Treatment from a Consultant Physician or Consultant Surgeon, but only towards payment that you have made for a private medical insurance policy*

This page contains more information on how to find an approved practitioner.

* Treatment is also covered for Good4You and Advantage plans on cover levels 3, 4 and 5.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can find in My Westfield.

Providing you have the Wellbeing & Alternative Therapies benefit on your plan*, we’ll consider claims for a specific range of treatments provided by a registered practitioner who is a member of an approved professional organisation. We will assess claims for:

• Acupressure
• Allergy Testing and Food Intolerance Testing
• Aromatherapy
• Hypnotherapy
• Indian Head Massage
• Nutritional Therapy
• Reflexology
• Reiki
• Sports Massage *if you have the Wellbeing & Alternative Therapies benefit, please check your plan including terms and conditions as Sports Massage is only covered in some Health Cash Plans.

*Please note that there is a difference in cover between Therapy Treatments and Wellbeing & Alternative Therapies and these can differ between plans.

Wellbeing & Alternative Therapies typically covers Acupressure, Allergy Testing/Food Intolerance Testing, Aromatherapy, Hypnotherapy, Indian Head Massage, Nutritional Therapy, Reflexology, Reiki.

Please note: these are only covered in some Health Cash Plans.

Therapy Treatments typically covers Physiotherapy, Acupuncture, Chiropractic, Homeopathy and Osteopathy.

To see a full list of the benefits covered on your plan including terms and conditions, please refer to your plan guide, which you can in My Westfield.