How to claim

Some people say you only find out how good our cover is when you make a claim, which is why we make it so simple.

Money back claims

To receive money back where you've paid for treatments, goods or services such as visits to the opticians or dentist.

  1. Receive and pay for your healthcare treatment as normal
  2. Complete a claim form and send it to us, together with your original receipt within 13 weeks
  3. Receive payment directly into your bank account. All done!

Postal claims

Complete a claim form and send it back to us, together with your original receipt.

Download and print a claim form

Post it back to us:

Claims Team
Westfield Health
Westfield House
60 Charter Row
S1 3FZ

Alternatively claim forms can be dropped at our counter facility.

Claim online

If you have cover on our Advantage and Good4you health plans, you can claim online for our most popular benefits:

Optical, Dental, Chiropody

You will need your bank account details, receipt and practitioner's details to hand.

Find out more.

Claim online - sign in/register

Cash payouts

For hospital stays, day surgery and if you have a baby, we'll pay you a cash lump sum to spend however you like.

  • Hospital and day surgery claim forms must be completed, signed and stamped by the hospital where you stayed.
  • Maternity/paternity claim forms must be sent with your baby's full birth certificate.

Personal Accident claims

For Personal Accident claims, please contact us on 0114 250 2000 and we'll send you a Personal Accident claim form. Complete and return it to us and we'll do the rest.

Health and wellbeing services

Accessing your health and wellbeing services is easy too. Contact details for each service can be found by signing in to My Westfield and also in your Plan Guide. Don’t forget to have your Westfield policy number to hand.

Claim within 13 weeks

For money back claims, please submit your claim to us within 13 weeks of the date you paid for each treatment, goods or service. For cash payouts, this is the date you were discharged as an in patient, or the date you attended day surgery. And for any maternity/paternity/adoption claims, this is 13 weeks from the date of birth or adoption.

Make sure your receipt has the right details

Use our handy little check list to ensure your receipt contains the right information:

  • Your name or the name of the person you are making a claim for
  • Full practitioner details
  • The date and payment amounts
  • Details of the treatment, goods or service
  • A list of any sundry items purchased

Use an approved practitioner

Your practitioner must be registered with, or a member of an approved professional organisation. To make it as easy as possible, you can check our list of ‘Approved Practitioners’.

Get your money back quicker

Sign up to receive your claims by direct credit and get your money paid straight back into your bank account, no fuss. Simply sign in to My Westfield and update the 'Direct credit reinbursement' details.

Go to My Westfield

Get in touch

Call us

0114 250 2000

Looking for Advantage Voluntary health cash plan information

Find out more