Plan administration
Find useful contact details and information to help you administer your plan.
Administration guide - Flex Account paying by Direct Debit
Membership changes template
Corporate Terms and Conditions
Insurance Product Information Document
Insurance Product Information Document for Private Health Insurance
If your employees can have Westfield Health Private Health Insurance, you’ll need to add this document to your flex platform.
Statement of Demands and Needs
Please refer to the Administration Guide if you have questions about making membership changes or payment queries.
Your Westfield Health & Wellbeing Consultant is available if you need any support with your account or to discuss your health and wellbeing strategy.
Promotional materials
You can share these materials with your employees who’ve chosen the Westfield Flex Health Cash Plan to remind them about the benefits
Selection text
You’ll need to add this selection text to your flex platform to describe the health cash plan.
Selection text with Private Health Insurance
If your employees can have Westfield Health Private Health Insurance, you’ll need to add this selection text to your flex platform to describe the health cash plan.
Plan guide
Plan guide for Private Health Insurance (Surgery Choices 1 & 2)
If your employees can have Westfield Health Private Health Insurance, you’ll need to add this document to your flex platform. There are two levels, Surgery Choices 1 or Surgery Choices 2. Your employees can check their welcome letter to see what cover they have.
DoctorLine benefit email
Westfield Rewards benefit email
24 Hour Advice & Information Line benefit email
This template contains placeholder text for the scheme number. Add in your scheme number before sharing with your employees.
Therapy Treatments benefit email
Benefit table
Employee Frequently Asked Questions
Employee Frequently Asked Questions - with Private Health Insurance
Employee plan presentation
Benefit posters
Click any of the posters below to see the full size version and download them.
How to videos
Here’s some helpful ‘how to’ videos to help your employees get the most from their plan.
How your people can access services and support
Policyholders will need their scheme number and/or policy number when they call which can be found in their My Westfield account.
DoctorLine
Call 0345 612 3861 or 0203 858 9094
(Available 24 hours a day. Calls will be recorded but remain confidential)
Wisdom App
Download: ‘Wisdom’. Available in the Apple App Store and in the Android App Store
You need to enter WHVOL to register.
Westfield Rewards
Register/login at www.westfieldrewards.co.uk
Helpdesk 0203 583 7020
(Available 24 hours a day, 7 days a week, 365 days a year)
Gym Discounts
Login via My Westfield
Call 0345 123 5327
(Available 9am-5pm, Mon-Fri, except public holidays)
Your employees can access their account details, make claims, check benefit balances and more, online via My Westfield
Our friendly Customer Care Team is on hand to help whether your employees have an enquiry about their policy or need advice with a claim.
Brand toolkit
You can download the Westfield Health logo, fonts, brand guidelines and images here.
Wellbeing solutions
Find out more about our wellbeing solutions to enhance your employee wellbeing strategy.