COVID-19 - Latest updates from Westfield Health - View our resource centre

With no shareholders, our colleagues and customers always come first. We know that the coronavirus pandemic will be concerning for a lot of you and causing disruption to your daily lives. As always, we’re here to support you through this challenging time.

We'd like to join many others in expressing our gratitude to the NHS and other key workers for their efforts, as well as you for staying at home to help stop the virus spreading.

What are we doing for our customers?

Supporting people’s health and wellbeing has been our purpose for over 100 years and that's never been more important than right now. Please do contact us if you’ve been financially affected by coronavirus.

We’re open as (almost) normal

We’ve taken steps to ensure there is as little disruption to your services as possible.

Our customer care team are set up to work remotely. Although there may be a slightly longer wait than normal, they’re available to answer your questions and process your claims.

We’re still accepting paper claims but we encourage you to claim online where possible. You can do this by logging in to My Westfield.

We’re grateful for your patience and understanding at this difficult time.

We’ve relaxed the rules for claiming

We recognise that everyone is under increased pressure. To offer you more flexibility and ensure everyone has the opportunity to submit their claim, we’ve extended the amount of time you have to submit your receipt after treatment from 13 to 26 weeks.

How your health cash plan can support you.

We’ve put together a blog on the ways your health cash plan can help you during the coronavirus outbreak, including:

  • DoctorlineTM - our 24/7 GP telephone line
  • 24 Hr Advice and Information line - help and advice from trained counsellors, lawyers and medical advisers
  • Hospital Benefit - cash payouts in the event you’re admitted to hospital

Log in to My Westfield to see all your health and wellbeing benefits.

You can find the full article on how your health cash plan can help during coronavirus on our blog.

Coronavirus help resources

Coronavirus guides

Worrying about our own health or that of our loved ones is incredibly stressful.

We’ve dedicated our time to producing resources to help businesses and individuals stay well, mentally and physically, during this time.

Guides include Preparing for COVID-19 for employers, Understanding isolation, the Employee guide to working from home and What to do if you think you have coronavirus.

There’s even a tool to help you determine how long you should stay isolated for. If you or someone in your household has shown symptoms.

You can find all the coronavirus guides here, keep checking our blog for updates and follow us on facebook, Twitter and LinkedIn for the most up to date news.

What are we doing for our team?

For several weeks we’ve been working hard to increase our remote working capabilities so that as many of our team as possible can continue to do their jobs from home.

We know that financial stability plays a huge part in our mental health, and, as such, we’re committed to supporting the financial wellbeing of our people.

Working remotely

To ensure the safety of our people our head office, Westfield House, has been temporarily closed.

All of our people are now set up to work remotely and have been asked that they put their wellbeing first at this difficult time.

Our team

Everyone has been sharing their staying in snaps to help keep in touch and we have an employee engagement plan in place, which includes daily wellbeing hints and tips as well as a weekly virtual quiz.

Keeping active

For our on-site gym employees and wellbeing coaches, we’re continuing to follow government guidelines and have now shut our facilities.

To help our people stay active our on-site fitness coach is now working remotely, with live workouts and seminars on everything from flexibility to nutrition.

Our Yoga and Pop Pilates classes have also continued remotely to help everyone stay fit at home.

What are we doing for our community?

Giving back

Giving back to the communities in which we live and work is a big part of what makes us Westfield Health.

Our not-for-profit heritage guides us at this time, and we’re proactively supporting charities and those in need in Sheffield and across the country.

Our regular fruit delivery has been given to S2, a local food bank supporting vulnerable and homeless people in Sheffield.

In recognition of the huge mental strain isolation places on all of us but especially on older adults, we’ve donated £10,000 to AgeUK to provide food parcels to elderly people. We’ve also extended our support further by calling those who are vulnerable or isolated.

Get in touch to find out more

We can help you:

  • Plan your strategy
  • Achieve your objectives
  • Evaluate your return