Supporting people’s health and wellbeing has been our purpose for over 100 years and that's never been more important than right now. Please do contact us if you’ve been financially affected by coronavirus.
We’re open as (almost) normal
We’ve taken steps to ensure there is as little disruption to your services as possible.
Our customer care team are set up to work remotely. Although there may be a slightly longer wait than normal, they’re available to answer your questions and process your claims.
We’re still accepting paper claims but we encourage you to claim online where possible. You can do this by logging in to My Westfield.
We’re grateful for your patience and understanding at this difficult time.
We’ve relaxed the rules for claiming
We recognise that everyone is under increased pressure. To offer you more flexibility and ensure everyone has the opportunity to submit their claim, we’ve extended the amount of time you have to submit your receipt after treatment from 13 to 26 weeks.
This applies to benefits utlitised on or after 23rd December 2019.
How your health cash plan can support you.
We’ve put together a blog on the ways your health cash plan can help you during the coronavirus outbreak, including:
- DoctorlineTM - our 24/7 GP telephone line
- 24 Hr Advice and Information line - help and advice from trained counsellors, lawyers and medical advisers
- Hospital Benefit - cash payouts in the event you’re admitted to hospital
Log in to My Westfield to see all your health and wellbeing benefits.
You can find the full article on how your health cash plan can help during coronavirus on our blog.
Coronavirus help resources
Worrying about our own health or that of our loved ones is incredibly stressful.
We’ve dedicated our time to producing resources to help businesses and individuals stay well, mentally and physically, during this time.
Guides include Preparing for COVID-19 for employers, Understanding isolation, the Employee guide to working from home and What to do if you think you have coronavirus.
There’s even a tool to help you determine how long you should stay isolated for. If you or someone in your household has shown symptoms.
You can find all the coronavirus guides here, keep checking our blog for updates and follow us on facebook, Twitter and LinkedIn for the most up to date news.