About us

Westfield Health is a not for profit health insurance company formed almost a century ago.

Since 1919 we've been at the forefront of keeping hardworking people fit and healthy. We’re here for people at every stage of their life, with a range of award winning health cash plans and hospital treatment insurance that work as hard as you do.

We’re passionate about looking after people. Innovating, listening, caring, delivering and keeping people at their healthy best with our range of affordable harder working health cover. It's what we do. As an Investors in People organisation we are committed to developing our staff so that they continue to work harder for you.

Who we are

Westfield Health is a not for profit health insurance company formed almost a century ago.

We help people to access and pay for health treatment. Through our charitable donations, we support the NHS and medically related charities to help our customers and the community to a healthier life.

What we do

We make quality healthcare accessible for our customers.

At Westfield Health, we want everyone to enjoy a healthy life. We strive to be a market leader, a world class operator, a good corporate citizen and a great employer. Through research and development we will continue to create innovative new ways to make our health insurance, and in turn our customers, better.

What we stand for

We care about how we deliver our products and services and our customer satisfaction. Healthy, long lasting relationships, both with our customers and within our team, are at the heart of everything we do. That's why we wish to treat everyone fairly and with respect.

We work together as a team, have the courage to do the right thing and are happy to listen to others in order to learn how we can make their experience of Westfield Health even better. It's all part of our commitment to provide quality harder working health insurance people need to enjoy life, today and in the future.

Our values

1. Courage

We have the courage to change and are constantly looking for new innovations that will make our health cover even better.

2. One Team

Because we believe that by working together, we achieve more. We all share the same goals and the same commitment to providing exceptional all round service.

3. Respect

Nothing matters more than our customers. We are totally focused on keeping them informed, updated and helping in any way we can.

4. Excellence

We provide pioneering, award winning health cover and strive to offer market leading customer service, at all times.

Our history

Almost a century on and we’re still here. With the same beliefs. The same vision. The same values. And still leading the way with innovative health cover solutions.

  • 1919 - Sheffield Hospitals Council established 3rd July
  • 1921 - The "Penny in the Pound" scheme launched
  • 1939 - The Sheffield Hospitals Council operates in service during the war years
  • 1945 - The Sheffield Hospitals Council began preparing for the formation of the NHS
  • 1948 - The National Health Service and free hospital treatment were introduced
  • 1965 - Sheffield Hospital Council set up Charitable Fund
  • 1967 - Sheffield Hospitals Council recorded its 100,000th policyholder
  • 1974 - The Sheffield Hospitals Council changes its name to Westfield Contributory Health Scheme
  • 1999 - Foresight Health Cash Plan launched
  • 2004 - Accredited with the ServiceMark, a customer service standard that provides a national benchmark for excellence
  • 2007 - Westfield Mosaic Health Cash Plan launched
  • 2012 - Hospital Treatment Insurance Launched – moving into the untapped ‘middle market’
  • 2013 - Achieves Investors in People Gold accreditation against the Fifth Generation Investors in People Standard
  • 2014 - Westfield Health now serve 400,000 policyholders
  • 2016 - Achieves Investors in People Silver accreditation against the newly released and more stretching Sixth Generation Investors in People Standard

Our awards

We’re not satisfied until you are. Our customer service team has been recognised as offering world class cover by the Institute of Customer Service and our health insurance products consistently win awards year after year.

  • Moneyfacts Awards 2016
  • Investors In People Silver
  • PR Moment Awards 2016 Winner
  • Health Insurance Awards 2015 Finalist
  • Moneyfacts Awards 2015
  • Institute of Customer Service
  • Consumer Advisor Awards 2014
  • Moneyfacts Awards 2014
  • WSB Awards 2013
  • Health Insurance Awards 2013
  • Cover Excellence Awards 2013