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Private Health Insurance
If you're claiming for Private Health Insurance please email us at [email protected].
Keeping you safe
The welfare of our customers is our top priority. We will never call you out the blue, so if you’re not expecting a call from us, it’s important that you don’t provide any personal information and end the call straight away. If you’re ever unsure on the validity of the call from us or any other legitimate company, simply end the call and call the company back using a different phone if possible.
We tend to only give you a call if you’ve recently put in a claim or asked for a call back, and it’ll always be from our ‘0114’ number.
Change of circumstance?
If your Westfield health plan was provided by your employer and you are no longer eligible for cover, then don’t worry. The good news is that you can still enjoy cover on our health cash plan for individuals.
Popular questions
You are eligible to apply for the Good4you Health Cash Plan if you are aged 16-65 (i.e. not yet 66), a resident of the UK, Jersey or Isle of Man for a minimum of 6 months each year and are not a professional or semi professional sports person. (Don’t worry when you reach 66, your cover will continue).
Do I need a referral from my GP?
Before we approve a claim for certain benefits, we may ask you for a letter from your GP or consultant to confirm that they have recommended your treatment and it’s not a pre-existing medical condition. Some GPs and medical practitioners may charge for this service and we’re sorry that this isn’t a cost that we can cover.
We aim to process your claims and get your money back to you as soon as we can, and the fastest way to do this for our most popular benefits (optical, dental, chiropody and therapy treatments) is via My Westfield or the My Westfield mobile app. For more detailed information on how to claim click here.
Every benefit has its own benefit period. The majority of your money back benefit allowances have a one year benefit period. Each benefit period will be activated when you submit your first claim, and will start from the date you paid your practitioner.
For Hospital Benefit your benefit period begins on the first day or night that we pay benefit for.
For Maternity/Paternity/Adoption, your benefit period begins on the date of birth or the date the child is placed with you for adoption.
You can keep sending in claims for a benefit until you reach your maximum allowance, or your benefit period expires. When your benefit period expires, the full allowance will renew, but your next benefit period will not be activated until you submit your next claim.
What if I have any pre-existing medical conditions – will I be covered?
We will not cover any pre-existing conditions which you’ve had in the last 12 months, with the exception of optical and dental. This also applies to your dependent children. What is a pre-existing condition?
Can I increase or decrease my level of cover after I have joined?
Yes, absolutely. The Good4you Health Cash Plan is very flexible. If you wish to change levels, simply call us and we will make the necessary arrangements (this is subject to the terms and conditions of the plan).
Can I cancel the plan if I change my mind?
Yes, you have the right to cancel at any time. Your policy also contains a 14-day cooling off period from the date we accept your application. If you change your mind during this time, providing that you have not made or intend to make a claim, we will refund your full premium.
Contact our customer care team
- Ask us a question
- Find out more about what we do
- Discuss health and wellbeing strategy
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