Help Centre

Why hasn't my claim been paid?

We may need more information to help us pay your claim, which could delay things a little. Perhaps you've already reached your maximum benefit balance? Did you send us a credit card receipt? As we only accept receipts for cash or debit card payments, this could be a reason. We always work hard to pay your claim as quickly as possible, so we'll be in touch. We're happy to help in the meantime if you wish to call us.

Top Questions

How can I find my plan guide?

Your plan guide is available in the My Westfield section of our website. More Details